Business Development & Operations Associate

Job Overview And Responsibility

1. Government & Instituational Relations - Stakeholder ownership: Act as day-to-day counterpart relevant city departments — you are the person they call. - Submissions & correspondence: Draft, translate, and shepherd official letters, proposals, and responses to department queries (bilingual EN/VN), tracking each one to a decision rather than to a send button. - Permits & compliance: Map the approval path for each site, chase permits through the process, and flag regulatory changes (e.g., sidewalk and parking rules) before they become blockers. - Meeting discipline: Prepare briefing packs, take minutes, and convert every meeting into written commitments with owners and dates. 2. Corporate Relationship Development (iSac & E2W) - Account origination: Build a pipeline of corporate location partners — F&B and coffee chains, convenience store chains, shopping centres, office towers, hotels, hospitals, universities, and residential developers — and take them from first contact to signed agreement. - Chain-level deals: Move beyond single sites: negotiate master agreements with head offices so one signature unlocks dozens of locations. - iSac network rollout: Own the deployment of shared power bank kiosks at partner sites — placement, install coordination, staff briefing, and signage — and hold partners accountable to agreed terms. - Commercial terms: Negotiate revenue share, rental, exclusivity, and renewal terms; know the unit economics well enough to walk away from a bad site. - Account management: Serve as the ongoing relationship owner: quarterly performance reviews with partners, issue resolution, upsell from iSac into E2W parking and charging (and vice versa). - Pipeline hygiene: Keep the partner CRM accurate and forecastable — the VP should be able to see the state of every deal without asking. 3. Deployment & Network Build - Site surveys: Walk sites, assess power access, footfall, and safety, and produce station- and kiosk-siting recommendations with maps and photos. - Parking network: Build and manage the private-land parking partner network — outreach to building managers, cafés, convenience stores, and residential complexes; negotiate terms; keep the CRM current. - Launch readiness: Own defined workstreams in the launch plan: vendor coordination, station-readiness checklists, signage, and go-live logistics. - Operator coordination: Work with field teams on fleet placement, rebalancing, battery-swap logistics, and iSac kiosk servicing; feed operational reality back into the plan. 4. Analysis & Reporting - Deal support: Maintain the site-level financial and demand assumptions behind each deployment, and stress-test them against what you see on the ground. - Performance tracking: Report utilisation, revenue per bike, revenue per kiosk, and partner-level performance; identify what is underperforming and propose the fix. - Institutional memory: Keep the project tracker, document library, and partner records in a state where anyone can pick them up.