Working at ServiceNow Singapore: Culture, Benefits, and Leadership

ServiceNow stands as a prominent American software company, with a focus on crafting a cloud computing platform dedicated to facilitating the streamlined management of digital workflows for enterprise operations. Joining the ServiceNow team means becoming part of a dynamic group of change-makers driven by curiosity and ingenuity. Aniday offers insights into ServiceNow Singapore, covering various aspects including Company History, Culture, Benefits, and Leadership.

General Information

ServiceNow, Inc., headquartered in Santa Clara, California, is a prominent American software company established by Fred Luddy in 2003. The company specializes in crafting a cloud computing platform dedicated to facilitating the efficient management of digital workflows for enterprise operations. 

Featured in both the Russell 1000 and the S&P 500 index, ServiceNow is recognized for its innovation. Furthermore, they were awarded the top position on Forbes list of the world’s most innovative companies.

History

Foundation and Early Years:

• Founded as Glidesoft, Inc. in 2003 by Fred Luddy.

• Incorporated in California in 2004.

• Fred Luddy, former CTO of Peregrine Systems, aimed to offer services similar to the defunct Peregrine Systems.

Initial Growth and Funding:

• Luddy was the sole employee until mid-2005.

• Secured $2.5 million in venture financing from JMI Equity in mid-2005, allowing the hiring of five additional staff.

• In 2006, the company rebranded as Service-Now.com.

Expansion and Financial Milestones:

• 2007: Reported an annual revenue of $13 million.

• Opened the first Silicon Valley office in San Jose in 2007.

• Achieved positive cash flow in 2007.

Mid-2011 Status:

• January 2011: 275 employees across multiple offices.

• Formed a partnership with Accenture, which has over 100 ServiceNow consultants.

• Sometimes referred to as "Service-now."

Leadership Changes:

• April 2011: Frank Slootman was appointed as CEO.

• June 2012: Became a publicly traded company after a $210 million IPO.

• Headquarters moved from San Diego to Santa Clara shortly after the IPO.

CEO Succession and Corporate Developments:

• October 2019: CEO John Donahoe announced his successor, Bill McDermott, formerly CEO of SAP SE.

• May 2023: Announced a partnership with Nvidia to introduce AI services to major corporations, utilizing company-specific data. This AI service distinguishes itself from OpenAI and ChatGPT's AI advancements.

Platform

ServiceNow is a platform-as-a-service for enterprise and IT management, offering modular suites for functions like governance, risk management, and compliance. The platform operates on a cost-per-user basis and is centered around the Configuration Management Database (CMDB), which stores and manages all enterprise data. It uses JavaScript scripting with the Glide API. In July 2023, ServiceNow introduced a generative AI speech-to-code feature, potentially reducing work time by 40 percent.

Company Culture 

As a part of ServiceNow, you'll join a dynamic team of change-makers driven by curiosity and ingenuity. They empower their employees to express themselves genuinely, fostering belonging and dialogue through their values and programs.

ServiceNow is unwaveringly committed to Diversity, Equity, and Inclusion, striving for a more caring, fair, and just world. Their workforce contributes energy, teamwork, and an entrepreneurial spirit. In 2023, they proudly earned a spot on the FORTUNE® 100 Best Companies to Work for list. While they value the recognition, their main goal is continual improvement in the workplace.

• Employee Growth Advocacy: ServiceNow leaders actively promote employee growth by encouraging internal career opportunities, and showcasing a commitment to personal development within the company.

• Culture of Openness: The organization values honesty and openness, fostering a culture where sharing personal challenges with managers is met with understanding and support, creating a comfortable environment for personal discussions.

• Approachable Leadership: ServiceNow's leaders stand out for their approachability, breaking down hierarchical barriers and emphasizing accessibility. This reflects the company's dedication to an open and honest work culture, recognizing the interconnectedness of employees' professional and personal lives.

Employee Benefits

• Competitive Salaries: ServiceNow typically offers competitive salaries to its employees.

• Comprehensive Benefits: Employees may have access to health insurance, dental, and vision coverage.

• Retirement Plans: ServiceNow commonly provides retirement plans for its workforce.

• Stock Options: Eligibility for stock options may be part of the overall compensation package.

• Paid Time Off: Employees often receive paid time off as part of their benefits.

• Wellness Programs: The company may offer various wellness programs to support employee health.

• Flexible Work Arrangements: Tech companies like ServiceNow may provide flexible work arrangements.

• Career Development Opportunities: ServiceNow likely offers opportunities for professional growth and career development.

• Employee Assistance Programs: Support programs may be available to assist employees in various aspects of their lives.

Company Leadership

Wee Luen Chia - Managing Director and Area Vice President: an award-winning senior leader with two decades of experience in enterprise technology, collaborates closely with customers to address strategic service delivery priorities. He emphasizes the need for seamless digital experiences, aiming to elevate enterprise productivity and engagement through integrated and automated workflows.

As a leader, Wee Luen fosters a culture of humility, hunger for learning, and continuous improvement within his team. Encouraging collaboration and inspiration, he emphasizes the importance of keeping sight of the bigger picture.

In Summary 

ServiceNow is a leading American software company, specializing in developing a cloud computing platform, the company is dedicated to enabling the streamlined management of digital workflows for enterprise operations. At ServiceNow, you'll become part of a dynamic group of change-makers fueled by curiosity and ingenuity. The company empowers its employees to authentically express themselves, cultivating a sense of belonging and open dialogue through its values and programs. Aniday has provided insights into ServiceNow Singapore, covering aspects such as Company History, Culture, Benefits, and Leadership.