Technical Support Engineer
Closed
Vị trí
Số lượng còn trống
Phúc lợi
Bảo hiểm nâng cao
Phụ cấp ăn uống
Cấp laptop
Tổng quan về công việc và trách nhiệm
- Apply strong verbal and written communication skills in the supported language. - Utilize solid technical knowledge of supported Microsoft products. - Represent Microsoft and communicate with Microsoft customers through various channels (telephone, email, web). - Manage relationships with multiple customers and partners, collaborating with business contacts within Microsoft. - Use standard processes and existing diagnosis methods to address customer and technical issues for problem resolution and customer satisfaction. - Document incidents and report customer suggestions and technical issues to Microsoft. - Respond to customer feedback and utilize Microsoft escalations to meet response, resolution, efficiency, productivity, and utilization targets. - Communicate and collaborate proactively and reactively with cross-group peers and Microsoft resources to find solutions for complex problems. - Produce quality documentation and share with appropriate team members and the tech lead as necessary. - Ensure compliance with service operation processes for execution excellence. - Adhere to the Microsoft Business Code of Conduct in all interactions with customers and Microsoft. - Maintain strict adherence to data privacy guidelines, ensuring customer PII is never at risk.
Kỹ năng và kinh nghiệm tối thiểu
- At least 1 year of working experience in customer-facing roles - Excellent spoken English is a must - Passion for technical support roles - Customer-centric mindset - Quick adaptability to changes and strong self-study skills - Good understanding of computer systems, mobile devices, and other tech products - Ability to provide step-by-step technical help, both written and verbal.
Tại sao ứng viên nên làm ở đây
- Passion for technical support roles - Customer-centric mindset - Quick adaptability to changes and strong self-study skills
Về iTechWX
Conquer the Everest, Together with iTechwx. [Contact Center Services] iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure. [Information Technology Services] iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc. Company Profile/About us iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Binh Thanh District, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city. We see opportunities - specifically to the sector of cloud solutions and managed IT services. We believe a One-Stop Digital Transformation Service is the solution to most enterprises. iTechwx is specialized in agile recruiting, designated training, and managing services to drive exceptional quality in delivery. iTechwx is also empowered to incubate technical talents. We invent highly efficient training, mentoring, onboarding, and quality assurance processes, incorporating with the essence of customer services. We see the city is awaiting to practice the most to succeed. We invest on the talents. iTechwx commits to carefully treat each employee, and to forge a company brand full of vitality. Employees in iTechwx always find easy access to company resources. Teams are supplemented with supporting groups to take care of employee work experience.
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