Senior IT Support Engineer
Technical Support Relationship Management Communications Empathy
Mức lương
Khu vực
Tổng quan về công việc và trách nhiệm
• Provide on-site/remote support to the WPP agencies located in Ho Chi Minh City. • Ensure IT deskside operations and all standard technology services including AV are delivered as needed • Develop excellent relationships with key internal stakeholders (HR, Finance and Admin) • Lead a customer-centered culture, championing activities to empower end users to get maximum utilization of IT, including organizing training programmed and the appointment super-users in relevant technology spaces • Educate the business on how to use the IT service and maximize benefits • Educate the business about IT policies, procedures, security, and compliance • Provide remote support, as needed, to WPP agencies and across APAC region • Onboarding and offboarding of new and departing employees, including user account administration. • Level 2 and 3 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and stakeholder management throughout the resolution process • Escalation of issues to Infrastructure and/or Management teams as needed • Manage simple user and office relocations • Supervise and assist with deployment of new hardware and software to end users • Subject Matter Expert for unique line-of-business technologies • Compiling, documenting, and maintaining Service Desk knowledge base and standard procedures • IT asset management inventory • IT asset procurement and Life cycle management and support the business drive down IT costs. • To establish strong relationships with all the IT functions within the WPP IT operating model to ensure the needs of their location are fulfilled • Support WPP Global in promoting global standards and ensuring local implementation • Support other IT teams with IT changes and ensure global infrastructure/ OpCo programmes are localized and executed to plan. • Support local IT compliance activities • Own escalation management and have direct access all third-party suppliers to ensure operational services meet business requirements. • Availability where necessary for out-of-hours support • Other duties as needed.
Kỹ năng và kinh nghiệm tối thiểu
• 5+ years in an IT help desk / desk side support role • Cross-platform experience in Windows and Mac • Can-do attitude • Someone that can empathies and communicate effectively with end users • Knows how and when to engage management, when needed • Builds excellent relationships, based on trust and mutual respect • Excellent written and verbal communication skills • Able to work with minimal direct supervision
Tại sao ứng viên nên làm ở đây
Benefits will be shared with successful candidates
Ưu tiên có kỹ năng và kinh nghiệm
• Able to manage time effectively and set priorities appropriately • Able to maintain professional demeanor under stress
Báo cáo cho
Line Manager
Quá trình phỏng vấn
Share with successful candidates
Ứng tuyển vào công việc này
Công việc đã hoàn thành (13)
