Cloud Security Service Engineer
Phúc lợi
Bảo hiểm nâng cao
Phụ cấp ăn uống
Cấp laptop
Tổng quan về công việc và trách nhiệm
Responsibilities: - **Customer Issue Resolution & Responsiveness** - Communicate with customers to build confidence in problem resolution. - Define and create reproduction scenarios for customer issues. - Research, troubleshoot, and implement workarounds as needed; gain customer agreement on resolutions. - **Effective Communication & Collaboration** - Identify resources for collaboration on complex problems. - Collaborate proactively and reactively with cross-group peers. - Produce and share quality documentation with team members and tech leads. - **Training & Readiness** - Identify current and future training needs. - Act as a subject matter expert (SME) to develop training content. - Make effective internal and external technical presentations. - Provide documentation and mentoring to peers. - Work with manager to assess and adjust personal development plans. - Implement development plans and seek training opportunities. - Meet with manager to align plans with career goals. - **Operation Precision** - Adhere to schedules and be available for on-call duties. - Use documentation and tracking methods for time management. - Manage and prioritize workload, keeping team informed. - Participate in ad-hoc projects as requested.
Kỹ năng và kinh nghiệm tối thiểu
- TECHNICAL SKILLS: Past experience of support professional in IT field or IT technical consultant will is preferable - Leadership: Manages team’s daily operational excellence and handles technically challenging and politically sensitive customer situations. - Strong communication skills: Excellent spoken and written English communication abilities. - Customer interaction: Effectively and polishedly gathers information from customers. - Troubleshooting skills: Demonstrates strong troubleshooting capabilities. - Cross-team collaboration: Engages effectively with other teams. - Logical and critical thinking: Applies logical reasoning and critical analysis skills. - Technical expertise: Previous experience as a support professional in the IT field or as an IT technical consultant is preferable.
Tại sao ứng viên nên làm ở đây
- Improve problem analysis and solving skills: - Be a generalist in cross-technology fields of Windows. - Collaborate with product groups as an industry elite. - Enhance language and communication skills: - Work in an English-speaking environment with global customers and colleagues. - Engage in daily communication practice. - Provide customized training for effective cross-cultural communication: - Tailor training to accommodate diverse backgrounds. - Practice communication skills in daily work. - Develop teamwork skills: - Collaborate with various teams daily. - Emphasize teamwork, helping others, and building influence for success. - Enhance project management abilities: - Collaborate with global teams on relevant projects. - Support training initiatives, improve efficiency, identify customer concerns, and assist product optimization. - Foster hybrid cloud architecture skills: - Gain familiarity with On-Prem products and Cloud Architecture. - Transition into hybrid architects. - Explore project development prospects: - Windows project has expanded since 2016. - Current team size exceeds 160 across forum, professional, and enterprise levels. - Rapid growth in top Premier business, expanding from Chinese mainland to Asia Pacific and North America. - Potential for global 24/7 business coverage in the future.
Về iTechWX
Conquer the Everest, Together with iTechwx. [Contact Center Services] iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure. [Information Technology Services] iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc. Company Profile/About us iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Binh Thanh District, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city. We see opportunities - specifically to the sector of cloud solutions and managed IT services. We believe a One-Stop Digital Transformation Service is the solution to most enterprises. iTechwx is specialized in agile recruiting, designated training, and managing services to drive exceptional quality in delivery. iTechwx is also empowered to incubate technical talents. We invent highly efficient training, mentoring, onboarding, and quality assurance processes, incorporating with the essence of customer services. We see the city is awaiting to practice the most to succeed. We invest on the talents. iTechwx commits to carefully treat each employee, and to forge a company brand full of vitality. Employees in iTechwx always find easy access to company resources. Teams are supplemented with supporting groups to take care of employee work experience.
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