Cloud Security Service Engineer
Phúc lợi
Extra health insurance
Free lunch and Snacks
Laptop/desktop for works
Tổng quan về công việc và trách nhiệm
Responsibilities: - **Customer Issue Resolution & Responsiveness** - Communicate with customers to build confidence in problem resolution. - Define and create reproduction scenarios for customer issues. - Research, troubleshoot, and implement workarounds as needed; gain customer agreement on resolutions. - **Effective Communication & Collaboration** - Identify resources for collaboration on complex problems. - Collaborate proactively and reactively with cross-group peers. - Produce and share quality documentation with team members and tech leads. - **Training & Readiness** - Identify current and future training needs. - Act as a subject matter expert (SME) to develop training content. - Make effective internal and external technical presentations. - Provide documentation and mentoring to peers. - Work with manager to assess and adjust personal development plans. - Implement development plans and seek training opportunities. - Meet with manager to align plans with career goals. - **Operation Precision** - Adhere to schedules and be available for on-call duties. - Use documentation and tracking methods for time management. - Manage and prioritize workload, keeping team informed. - Participate in ad-hoc projects as requested.
Kỹ năng và kinh nghiệm tối thiểu
- TECHNICAL SKILLS: Past experience of support professional in IT field or IT technical consultant will is preferable - Leadership: Manages team’s daily operational excellence and handles technically challenging and politically sensitive customer situations. - Strong communication skills: Excellent spoken and written English communication abilities. - Customer interaction: Effectively and polishedly gathers information from customers. - Troubleshooting skills: Demonstrates strong troubleshooting capabilities. - Cross-team collaboration: Engages effectively with other teams. - Logical and critical thinking: Applies logical reasoning and critical analysis skills. - Technical expertise: Previous experience as a support professional in the IT field or as an IT technical consultant is preferable.
Tại sao ứng viên nên làm ở đây
- Improve problem analysis and solving skills: - Be a generalist in cross-technology fields of Windows. - Collaborate with product groups as an industry elite. - Enhance language and communication skills: - Work in an English-speaking environment with global customers and colleagues. - Engage in daily communication practice. - Provide customized training for effective cross-cultural communication: - Tailor training to accommodate diverse backgrounds. - Practice communication skills in daily work. - Develop teamwork skills: - Collaborate with various teams daily. - Emphasize teamwork, helping others, and building influence for success. - Enhance project management abilities: - Collaborate with global teams on relevant projects. - Support training initiatives, improve efficiency, identify customer concerns, and assist product optimization. - Foster hybrid cloud architecture skills: - Gain familiarity with On-Prem products and Cloud Architecture. - Transition into hybrid architects. - Explore project development prospects: - Windows project has expanded since 2016. - Current team size exceeds 160 across forum, professional, and enterprise levels. - Rapid growth in top Premier business, expanding from Chinese mainland to Asia Pacific and North America. - Potential for global 24/7 business coverage in the future.
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