Service Desk Engineeer
ClosedEnginering Oracle Ansible SQL Windows Server Docker VMware Linux
Location
Vacancies
Benefit
Work-from-home policy
Salary review
Travel/company trips
Performance bonus
Free lunch and Snacks
Extra health insurance
13th month salary
Full social insurance
Job Overview And Responsibility
As a ServiceDesk Engineer, you will be part of our Corporate IT team to help troubleshoot problems in our network our ELCA Group, Globally. You will work on: Serve as the first point of contact for internal customers seeking technical assistance with the ticketing system Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers, troubleshoot system and network problems Install and configure computers, operating systems, and applications Replace parts as required Support the roll-out of new IT devices and applications, ensure the protection of computer facilities Direct unresolved issues to the next level of support personnel Your mission includes delivering professional and timely services in relation with all office IT infrastructure You work with Level 2 Experts in Europe to develop strategies, standards, roadmaps, and infrastructure directions.
Required Skills and Experience
At least 3 years' experience in IT services Good communication skills and advanced level of spoken and written English. Have an IT certificate or other equivalent diploma Basic User & Group Active Directory and cloud Knowledge of desktop operating systems: Linux, Windows desktop and Mac OS and database (i.e. SQL, Oracle) Good -solvingical and evaluative skills Self-study on new technology and willing to improve on technical skills An ability to adapt to different demands A high working discipline Litterate in monitoring, operating systems, networking and database technologies (e.g. Linux, VMWare, Docker, Ansible) Advocate of the clien-oriented mindset
Why Candidate should apply this position
Professional European-based company Attractive salary Performance bonus of up to 4 months‘ salary Opportunities for travel to Europe Hybrid home/office working model Flexible working time Structured training & development roadmap Good work-life balance Premium healthcare insurance Loyalty programs Well-being activities Annual company trips and team-building events
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