IT Specialist
Consultant Engineering Troubleshooting Inventory Management Software
Salary
Location
Job Overview And Responsibility
Helpdesk • Manage PC setup and deployment for new employees using standard hardware, images, and software. • Assign users and computers to proper security groups and maintain security restrictions. • Perform workstation hardware and software upgrades as required. • Respond and resolve tickets, requests, and all issues raised to the IT team professionally and promptly, ensuring SLA and commitments are met if not exceeded, and providing timely updates to end-users if needed. • Hardware support and configuration (i.e., Laptop, Desktop, Monitor, Mouse, Keyboard, Printer, etc.). • Software support and configuration (i.e., Windows 10, Office 365, Google Workspace, etc.) • End-to-end onboarding support (i.e., hardware procurement, configuration and inventory management, account creation, access management, etc.) • End-to-end offboarding support (i.e., hardware movement and inventory management, access management, etc.) Infrastructure • Handles the installation, configuration, and administration of network routers, access and distribution switches, firewalls, and access points. • Handles the monitoring of bandwidth utilization, network traffic, and internet outages. • Can perform daily system monitoring, verify the integrity and availability of all networks, server resources, systems, and key processes, reviewing systems and application logs. • Can perform all routine end-user computing or desktop support responsibilities such as desktop application troubleshooting, software installations, hardware setup, and troubleshooting. • Handles the basic IT Training and IT Security Information training to all end-users. • Keeps records of all CCTV footage on a monthly basis. • Maintains a sufficient inventory of company assets and ensures vendor compliance with company standards. • Ensures that internet service providers (ISP) follow the company standards and business needs. • Assists in maintaining the business continuity plan (BCP) and develops strategies to implement when unexpected problems affect operations.
Required Skills and Experience
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, and other related fields • The ability to install, configure, and maintain multi-layer switches and routers • Knowledge of Firewalls Ubiquity products (UDM pro, PFSENSE, and Fortinet) • Strong knowledge of TCP/IP • Knowledge of routing and routing protocol BGP • Relevant experience with ESET or other antimalware solutions • Intermediate to advanced computer hardware and software troubleshooting • Minimum of 3 years experience as an IT Associate • Strong interpersonal communication skills • Proven ability to work as part of a team, also being self-directed and motivated
Why Candidate should apply this position
- Computer Equipment provided - Service Award Bonuses - Performance Incentives - HMO Coverage for Employee and 1 Free Dependent - Career Growth and Promotion
Preferred skills and experiences
• Inventory Management knowledge • Vendor Management knowledge
Report to
Line Manager
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