Service Desk Engineeer
Enginering Oracle Ansible SQL Windows Server Docker VMware Linux
福利厚生
在宅勤務ポリシー
人事考課
社員旅行
実績に応じた追加の報酬
無料のランチとスナック
追加の健康保険
13ヶ月目の給与
完全な社会保険
職務概要
As a ServiceDesk Engineer, you will be part of our Corporate IT team to help troubleshoot problems in our network our ELCA Group, Globally. You will work on: Serve as the first point of contact for internal customers seeking technical assistance with the ticketing system Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers, troubleshoot system and network problems Install and configure computers, operating systems, and applications Replace parts as required Support the roll-out of new IT devices and applications, ensure the protection of computer facilities Direct unresolved issues to the next level of support personnel Your mission includes delivering professional and timely services in relation with all office IT infrastructure You work with Level 2 Experts in Europe to develop strategies, standards, roadmaps, and infrastructure directions.
必要なスキルと経験
At least 3 years' experience in IT services Good communication skills and advanced level of spoken and written English. Have an IT certificate or other equivalent diploma Basic User & Group Active Directory and cloud Knowledge of desktop operating systems: Linux, Windows desktop and Mac OS and database (i.e. SQL, Oracle) Good -solvingical and evaluative skills Self-study on new technology and willing to improve on technical skills An ability to adapt to different demands A high working discipline Litterate in monitoring, operating systems, networking and database technologies (e.g. Linux, VMWare, Docker, Ansible) Advocate of the clien-oriented mindset
この求人に応募する理由
Professional European-based company Attractive salary Performance bonus of up to 4 months‘ salary Opportunities for travel to Europe Hybrid home/office working model Flexible working time Structured training & development roadmap Good work-life balance Premium healthcare insurance Loyalty programs Well-being activities Annual company trips and team-building events
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