Singapore Airlines Careers & Jobs | Aniday
In this blog post, Aniday will delve into the illustrious journey of Singapore Airlines (SIA), a distinguished global leader in the aviation industry. The exploration will encompass an in-depth look at SIA's distinctive corporate culture, unveiling its enticing employee benefits, and introducing the key figures steering the company toward continued success.
Learn more about Singapore Airlines for better job insight
The Singapore Airlines brand story
Singapore Airlines traces its roots back to 1947 with the inaugural flight of Malayan Airways Limited (MAL). Evolving over the years, the airline reached a pinnacle in 1972 when it rebranded as Singapore Airlines. Since then, it has epitomized luxury, efficiency, and innovation in the aviation industry.
The airline's unwavering commitment to excellence is evident in its continuous fleet modernization, strategic expansions, and a legacy of pioneering cutting-edge technologies. Transitioning from its humble beginnings to a global aviation powerhouse, Singapore Airlines' history showcases its resilience, adaptability, and dedication to upholding the highest service standards.
Singapore Airlines is a renowned airline with an impressive history and a commitment to enhancing service quality continuously
How Singapore Airlines builds its brand
Renowned for its innovative spirit, Singapore Airlines strategically positions itself as an industry pioneer by embracing a fully branded product/service differentiation strategy. With a focus on cutting-edge technology, superior quality, and exceptional customer service, the airline has consistently delivered a premium flying experience throughout its 77-year history.
1. Corporate culture
An important aspect of working at Singapore Airlines is immersing yourself in a corporate culture that reveres service excellence, embodied by the iconic "Singapore Girl" in the elegant sarong kebaya uniform designed by Pierre Balmain in 1968. This symbolizes values of care, warmth, elegance, and serenity, reflecting the airline's commitment to exceptional service and Asian hospitality. Collaboration and teamwork are also key to maintaining the airline's high standards.
Singapore Airlines also prioritizes cultural sensitivity and diversity, mirroring Singapore's multicultural fabric. Continuous innovation is integral to the airline's ethos, setting industry benchmarks and providing passengers with a modern and luxurious travel experience. Through a blend of exceptional service, iconic branding, and strategic partnerships, Singapore Airlines upholds its legacy as a leader in aviation excellence and a global cultural ambassador for Singapore.
The Singapore Girl embodies Singapore Airlines' values of service excellence, cultural sensitivity, and teamwork.
2. In-flight service
Every detail of Singapore Airlines' in-flight service is meticulously curated to offer an exceptional experience, where opulence, culinary expertise, and cutting-edge entertainment converge.
- New First Class: Indulge in ultimate comfort with Singapore Airlines' luxurious seats that transform into beds, accompanied by a high-resolution 23-inch personal LCD TV for entertainment. Delight in top chef-curated cuisines paired with exclusive wines and sweet snacks with gourmet coffee, all served on elegant Givenchy-designed tableware for a premium dining experience.
- New Business Class: Enjoy unparalleled comfort in the New Business Class of Singapore Airlines. Relax in the largest seats that convert into fully flat beds, ensuring a restful journey. Adjustable headrests and footrests enhance your relaxation, while ample legroom allows you to stretch out and unwind in style.
- New Economy Class: Experience exceptional comfort in The Economy Class of Singapore Airlines. Luxurious adjustable seats provide maximum relaxation, complemented by personal LCD TVs for onboard entertainment. Sit back, enjoy the in-flight entertainment, savor delicious complimentary meals, and unwind in style.
- In-flight Entertainment: Enhance your journey with a variety of entertainment options onboard: from blockbuster movies and TV shows on personal LCD screens, to jazz and classical music via audio channels with noise-canceling headphones. Enjoy over 90 video games, stay connected with iPod/iPhone compatibility, and power your devices using in-seat outlets. Stay engaged at 35,000 feet with diverse entertainment for an unforgettable flight.
Experience Singapore Airlines' in-flight luxury for a sophisticated and memorable flight
3. Aviation technology
In terms of technology, Singapore Airlines maintains a modern fleet, consistently updating aircraft for improved fuel efficiency and passenger comfort. Early adoption of aircraft like the Boeing 747 and Airbus A380 set new standards in air travel. The introduction of the Airbus A350-900 Ultra Long Haul in 2028 exemplifies their commitment to innovation and service excellence.
Singapore Airlines prioritizes research, development, and technology to stay ahead in innovation. Krislab, its digital innovation lab founded in 2019, supports this vision by fostering a culture of digital advancement in aviation and travel tech. Serving as a collaborative space, Krislab encourages SIA employees to create and implement innovative ideas with internal and external partners, driving ongoing digital innovation within the airline.
Advanced aviation technology delivers Singapore Airlines' world-class flight experience
4. Aircraft fleet
As of December 2019, Singapore Airlines operates a modern fleet of 136 aircraft with an average age of 6.7 years, making it one of the youngest and most fuel-efficient globally. SilkAir operates 26 aircraft averaging 5.7 years old, and Scoot operates over 40 aircraft.
The Singapore Airlines's fleet includes Airbus A330-300, Airbus A380-800, Airbus A350-900, Boeing 777-300, Boeing 777-300ER, Boeing 787-10, and the Boeing 747-400F for cargo operations.
Singapore Airlines, known for its safety and reliability, was an early adopter of the Boeing B-777, utilizing it extensively on global routes. The airline's history with the Boeing 747 series started with orders for the 747-200 in 1972, and by 1994, it became the largest operator of the 747-400. Singapore Airlines bid farewell to the Boeing 747 series in 2012, marking the end of an aviation era.
Singapore Airlines aircraft fleet: The epitome of elegance, innovation, and unparalleled service in the skies.
5. Professional flight attendant
Singapore Airlines is recognized as one of the world's best airlines in part due to SIA's rigorous four-month flight attendant training program.
SIA seeks individuals who embody the qualities of our brand. There are specific requirements for prospective flight attendants, including fluency in English, a minimum height of 1.58 meters or 5'2" for females and 1.65 meters or 5'4" for males, and a "pleasant personality."
Before their first flight, flight attendants must undergo an extensive months-long training program covering safety equipment procedures, communication skills, etiquette, and grooming. This program is one of the longest and most comprehensive among airlines.
Singapore Airlines flight attendants uphold the highest standards of hospitality in the skies.
6. Cost advantages
Singapore Airlines implements a brand strategy that, in principle, leans towards higher costs. Each brand advantage necessitates substantial investments, meticulous management, and detailed execution strategies to uphold the brand's commitments. The airline has methodically constructed a financial framework and fixed cost structure that enables ongoing investments to bolster the brand while simultaneously challenging competitors on cost fronts.
To begin with, Singapore Airlines' robust financial position empowers it to internally finance the acquisition of new equipment and aircraft, thereby reducing interest expenses. By avoiding long-term leases, the airline can readily incorporate newer, more efficient aircraft into its fleet, minimizing maintenance costs and preventing aircraft downtime.
A critical aspect of SIA's infrastructure is the modernity of its fleet. Operating a fleet comprising the latest fuel-efficient aircraft equips SIA with some of the industry's most competitive fuel costs. Given that fuel expenses can account for up to 40% of an airline's total costs, this strategic advantage holds significant weight. Furthermore, Singapore Airlines prudently hedges up to 60% of its fuel requirements two years in advance, mitigating the impact of volatile fuel prices.
Lastly, SIA's sound financial standing has enabled it to navigate industry downturns more effectively than its rivals, showcasing resilience in the face of short-term challenges.
The strategic cost advantages of Singapore Airlines ensure superior competitive capabilities in the aviation industry.
7. Leadership team
At the forefront of Singapore Airlines is a seasoned leadership team committed to charting the course for ongoing prosperity. Mr. Peter Seah Lim Huat assumes the role of Chairman, providing strategic insight and direction. Leading the charge in executing the company's vision and upholding operational excellence is Mr. Goh Choon Phong, the Chief Executive Officer.
This adept leadership ensemble also comprises prominent figures such as Mr. Lee Lik Hsin, the Executive Vice President overseeing commercial operations, and Ms. Jo-Ann Tan, the Chief Financial Officer entrusted with financial stewardship. Together, they synergize to propel the airline forward, fostering innovation, ensuring financial robustness, and unwaveringly prioritizing customer satisfaction.
The outstanding leadership team of Singapore Airlines drives innovation and excellence in the aviation industry.
Facts about working at Singapore Airlines
If you're considering a career at Singapore Airlines, here are some key points to note:
- Age requirement: The minimum age for recruitment is 18 years old.
- Available positions: Flight Attendants, Cabin Crew, Pilots, Ground Professionals (Managers, Specialists, Generalists, Customer Service Representatives, Administrative Staff), and other Internship opportunities.
- Printable job application: Unfortunately, job applications cannot be printed. To explore current job openings or apply, visit the Singapore Airlines official website.
Singapore Airlines welcomes individuals passionate about aviation
Career opportunities at Singapore Airlines
Singapore Airlines stands out with high-end professional training and development benefits, including:
1. Cabin crew
At Singapore Airlines, renowned for its commitment to service excellence, they invite individuals with a customer-oriented mindset, initiative, and a strong team spirit to join us as cabin crew members.
The cabin crew comprises a diverse and talented group of individuals, each with their unique journey and inspiration for choosing this career. Discover what motivates them, and how they strike a balance between their flying responsibilities and personal interests, and witness their professional and personal development stories.
1.1. Training
Those who are accepted will participate in a long, four-month training program—it's one of the most thorough in the airline business. Our training discusses various important topics, like:
- Product Knowledge including Food & Beverage
- Service Procedures
- Passenger Handling
- Deportment & Grooming
- Language & Communication Skills
- Safety & Emergency Procedures
- First Aid
Upon successful completion of the training program, you will begin your operational flying responsibilities.
1.2. Remuneration and service benefits
During the training period, you will receive a basic salary. Once you graduate and begin your duties, an attractive salary package with allowances, based on your flight patterns and flying hours, will be provided.
You'll work in Singapore, starting with a 5-year employment contract. Additional 5-year contracts may be offered based on your performance. Besides competitive pay, you will benefit from an annual complimentary trip to any SIA destination, discounted travel opportunities, a generous annual leave program, comprehensive medical and dental coverage, as well as access to extensive training initiatives.
Joining Singapore Airlines as a cabin crew member not only offers a fulfilling career in the aviation industry but also provides an array of perks and opportunities for personal and professional growth.
Singapore Airlines flight attendants can experience various global cultures and traditions.
2. Pilots
Begin an exhilarating journey as a pilot with us, navigating some of the most cutting-edge and fuel-efficient aircraft in the skies. Undergo rigorous training to meet the highest flying standards and pave the way for advancement, including opportunities to become a captain. For those assessed as suitable, explore further skill development in the Technical, Training, or Management tracks as you progress through the ranks.
2.1. Training
Successful candidates undergo training for either an Airline Transport Pilot’s License (ATPL) with Instrument Rating (IR) or a Multi-Crew Pilot License (MPL) at Singapore Flying College, both in Singapore and overseas. After acquiring the ATPL or MPL, further training is provided to transition into the role of a First Officer.
2.2. Remuneration and benefits
During the training phase, candidates receive a monthly allowance. Upon appointment as a First Officer, a competitive salary is offered, complemented by various allowances and benefits.
2.3. Bond
Candidates are required to serve the duration of the training and an additional 7 years from the date of appointment as a First Officer.
Singapore Airlines offers training and career development programs for pilots to enhance skills and progress in their careers.
3. SIA executives' programme
Singapore Airlines is actively seeking graduates with a strong university background and demonstrated leadership skills through co-curricular activities and National Service, where applicable. Joining the SIA Executives Programme provides a unique opportunity to explore various functional roles within Singapore Airlines, offering a comprehensive overview of the aviation industry and exposure to critical aspects of our operations.
Our diverse range of positions accommodates various talents and potentials. Assignments may encompass roles in Corporate Planning, Cargo, Customer Experience, Customer Services & Operations, Marketing Planning, Sales & Marketing, and more.
Throughout your assignments, you will be immersed in the heart of the industry, collaborating with teams on analysis, review, planning, and the implementation of policies and projects crucial to the success of the company.
Participants in the Singapore Airlines executives' program can enhance leadership skills and foster innovation in aviation management.
4. Ground professionals
Singapore Airlines acknowledges that operational success goes beyond the clouds. Ground professionals are vital for the smooth functioning of diverse aspects, including airport operations, logistics, and customer service. Opportunities in engineering, ground services, and operations management empower individuals with varied skills to contribute to the airline's success on the ground.
4.1. Managers
Are you planning to do a career switch? If you are, leap in your professional journey and join us! We invite experienced professionals with robust leadership skills who are eager to make a meaningful impact. At our organization, you can anticipate advancement based on merit and competitive remuneration aligned with your wealth of experience and expertise.
4.2. Executive (Generalist)
Tailored to your experience and capabilities, you will be assigned to positions that best align with your skill set within the company. If you're proactive, possess strong networking skills, and have previous sales experience, consider joining us as a Global Accounts Manager. In this role, you'll conduct market research and contribute innovative ideas to enhance corporate sales efficiency.
4.3. Executive (Specialist)
We are actively seeking recent graduates with specialized degrees in fields such as IT, Engineering, and Accountancy, or individuals with prior experience in Finance, IT, or Law to apply for our Executive (Specialist) positions.
Within the IT domain, applicants can look forward to roles as software engineers and technical professionals specializing in areas such as data science, DevOps, cybersecurity, architecture, software engineering, and application delivery.
Singapore Airlines ground professionals ensure smooth operations and exceptional service quality at the airport.
5. Scholarships and Internships
In the thriving and competitive global aviation industry, Singapore Airlines seeks leaders with energy, passion, fresh ideas, and a spirit for innovation to elevate the airline to new heights. The airline is committed to providing top-notch educational opportunities for such individuals.
Upon completing your studies, you'll be placed in various career tracks based on business needs. General Management roles involve tasks such as analyzing, planning, reviewing, implementing policies, and collaborating with teams on business projects. Those inclined towards Engineering can explore technical divisions, honing expertise in aeronautical engineering.
At Singapore Airlines, a myriad of development opportunities await, fostering a dynamic staff community, a global experience, and a supportive family dedicated to each other's success.
Young talents benefiting from Singapore Airlines scholarships and internships, paving the way for future aviation leaders.
Benefits that soar above the rest
Starting a job at Singapore Airlines means gaining a lot of perks that rise above average ones. Workers get a fair wage, health and insurance protection, and pension savings schemes that build their future financial stability. The airline's commitment to staff well-being is further evident in the provision of employee assistance programs, supporting personal and professional challenges.
One of the most exciting perks for employees is undoubtedly the staff travel privileges. Eligible employees and their families can enjoy discounted or complimentary air travel, allowing them to explore the world and experience the very service they contribute to providing.
Singapore Airlines also recognizes and rewards employee contributions through various incentive programs, awards, and performance bonuses. This not only motivates employees but also fosters a sense of pride in being part of an organization that values and acknowledges individual efforts.
The exceptional benefits provided by Singapore Airlines will greatly entice prospective candidates.
Tips for applying at Singapore Airlines
Singapore Airlines' recruitment process is rigorous and competitive to ensure they only hire the best of the best. To navigate the application process successfully and increase your chances of joining this esteemed airline, here are some valuable tips to consider when applying at Singapore Airlines:
1. Online application process
Start by applying through Singapore Airlines' career portal where all candidate information and training programs are available. Review job requirements carefully and submit your CV if you meet them. Your resume should be meticulously crafted, highlighting relevant skills, experiences, and achievements. If selected, a recruitment manager or specialist will contact you for an interview.
2. First interview
During the initial interview at Singapore Airlines, they aim to understand your background, experience, strengths, and skills relevant to the role. Make a strong first impression by dressing professionally and being warm and friendly. Read yourself up about the airline and prepare questions to show your interest in the company, career growth, culture, and work style.
3. Aptitude test
In the next stage, Singapore Airlines assesses skills through psychological aptitude tests focusing on numerical aptitude, logical reasoning, communication, and problem-solving under pressure. Candidates might also complete written tasks to provide further insights on strengths and weaknesses, aiding recruiters in selecting candidates for the next stage.
4. Numerical reasoning test
The Singapore Airlines numerical reasoning test by SHL evaluates your proficiency in working with numerical data and basic math calculations. It involves reviewing charts and tables before answering multiple-choice questions, testing both problem-solving abilities and time management skills. Balancing speed and accuracy is essential during this assessment.
5. Verbal reasoning test
The verbal reasoning test assesses communication skills and information extraction from text passages. No prior topic knowledge is needed as all information is provided. Focus on careful reading and recalling key details. Subsequently, answer multiple-choice questions with options like "true," "false," or "cannot say" based on the text.
6. Logical reasoning test
Logical reasoning tests assess structured thinking and solving non-verbal, non-numerical problems. You will be asked to identify rules linking changing shapes to select correct multiple-choice answers and complete puzzles.
7. Deductive reasoning test
Interpretive reasoning tests assess logical reasoning skills by presenting puzzle-like statements for you to read and analyze. The best way is to practice extensively to become comfortable with the test format and requirements.
8. Final interview
The final interview round with Singapore Airlines is a crucial opportunity for both parties to exchange information. It's a chance for you to ask about the role, growth prospects, company culture, and more. Reaching this stage is a significant accomplishment; approach it with pride and dedication as it marks the final step in the process.
Tips and advice for successfully applying to Singapore Airlines
In summary, a career at Singapore Airlines is more than just a job; it offers a chance to join a prestigious legacy, immerse yourself in a culture of excellence, access exceptional benefits, and be led by visionary leaders. As a global aviation leader, Singapore Airlines maintains high standards, creating a workplace where passion aligns with the profession and enriching its legacy of excellence through every team member's contribution.
