Customer Service Officer
ClosedCustomer Service Content Writing Content Marketing
Location
Vacancies
Benefit
Laptop/desktop for works
Travel/company trips
Salary review
Others
Full social insurance
Flexible working time
Work-from-home policy
Job Overview And Responsibility
· Handle enquiries and provide positive omni-channel experience to public via call, email, chat bots and any social media messaging platform. · Communicate with customers through various channels professionally and meet the required service level agreements. · Provide accurate, personalised and anticipatory service with complete resolution. · Take necessary action to provide first contact resolution within the required response time. · Ensure customer’s issues are resolved, follow up with customers via call and email where necessary · Log all details of engagements with customers in the CRM and track these cases till closure . · Work as a team to ensure that the contact centre service level is met · Handle any other administrative functions as assigned by Team Leads / Manager · To attend briefings/trainings conducted by Team lead / clients or Managers
Required Skills and Experience
· Have obtained a diploma, with good command of language, or NITEC/Higher NITEC qualification with prior experience in customer service. · Candidate with 1+ year of prior experience in customer service · Good command of English (written and spoken) · Highly disciplined and meticulous · Analytical with good problem-solving skills · Organised, Self-motivated, Positive attitude and Result-oriented · IT savvy with good working knowledge of Microsoft Office · Strong phone and verbal communication skills along with active listening. · Empathetic and customer-oriented, with a passion for service excellence
Why Candidate should apply this position
ST Engineering is one of Asia's largest defense and engineering groups. It has also diversified over the years, and now supplies both military customers and commercial ones in over 100 countries, which cover its four core businesses -- aerospace, land systems, electronics and marine. - Meal allowance & transportation allowance - Laptop - 100% salary from probation - Training from probation - Free learning of all courses on LinkedIn e-learning - Private insurance for employees from probation - SHUI is paid on total Gross Base salary - Annual performance review - Annual salary review - Lots of periodic company gatherings and events.
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