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Customer Service Officer

Closed

Customer Service Content Writing Content Marketing

Icon Location 勤務地
Ho Chi Minh
Icon Vacancies 総空席数
1 人

福利厚生

業務用ノートパソコン/デスクトップ 業務用ノートパソコン/デスクトップ
社員旅行 社員旅行
人事考課 人事考課
その他 その他
- Annual performance review and performance bonus (if any) - Meal and Transportation allowance
完全な社会保険 完全な社会保険
柔軟な勤務時間 柔軟な勤務時間
在宅勤務ポリシー 在宅勤務ポリシー

職務概要

· Handle enquiries and provide positive omni-channel experience to public via call, email, chat bots and any social media messaging platform. · Communicate with customers through various channels professionally and meet the required service level agreements. · Provide accurate, personalised and anticipatory service with complete resolution. · Take necessary action to provide first contact resolution within the required response time. · Ensure customer’s issues are resolved, follow up with customers via call and email where necessary · Log all details of engagements with customers in the CRM and track these cases till closure . · Work as a team to ensure that the contact centre service level is met · Handle any other administrative functions as assigned by Team Leads / Manager · To attend briefings/trainings conducted by Team lead / clients or Managers

必要なスキルと経験

· Have obtained a diploma, with good command of language, or NITEC/Higher NITEC qualification with prior experience in customer service. · Candidate with 1+ year of prior experience in customer service · Good command of English (written and spoken) · Highly disciplined and meticulous · Analytical with good problem-solving skills · Organised, Self-motivated, Positive attitude and Result-oriented · IT savvy with good working knowledge of Microsoft Office · Strong phone and verbal communication skills along with active listening. · Empathetic and customer-oriented, with a passion for service excellence

この求人に応募する理由

ST Engineering is one of Asia's largest defense and engineering groups. It has also diversified over the years, and now supplies both military customers and commercial ones in over 100 countries, which cover its four core businesses -- aerospace, land systems, electronics and marine. - Meal allowance & transportation allowance - Laptop - 100% salary from probation - Training from probation - Free learning of all courses on LinkedIn e-learning - Private insurance for employees from probation - SHUI is paid on total Gross Base salary - Annual performance review - Annual salary review - Lots of periodic company gatherings and events.

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