Head of Operations
Operation Management Operations Communications Collaborating Leadership
Tổng quan về công việc và trách nhiệm
- Design and implement core operational processes to ensure the company scales smoothly. - Build and run customer support operations, including documentation, workflows, and service standards. - Write and maintain clear internal and external communication (process docs, FAQs, policies, guidelines). - Collaborate with product, engineering, and leadership teams to ensure smooth coordination across functions. - Monitor business metrics and ensure compliance with internal policies and external regulations. - Recruit, train, and lead the Customer Support team as the company grows. - Proactively identify operational bottlenecks and design scalable solutions.
Kỹ năng và kinh nghiệm tối thiểu
- 4–5 years of experience in operations, business operations, or customer support (crypto/fintech preferred). - Bachelor's/Master's Degree - Experience setting up processes and scaling teams from the ground up. - Strong writing and documentation skills. - Proficiency in office/productivity tools (Google Workspace, Notion, etc.). - Comfortable working in a startup environment with ambiguity and rapid change. - Reading and working proficiency in English (fluent speaking not required).
Tại sao ứng viên nên làm ở đây
Salary range: Up to 60 million VND/month 1. We value ambition, work ethic, and m (slope) over prestige, accomplishments, and y-intercept. 2. We value thoughtful and contentious dialogue over siloed and unilateral decision-making. 3. We value acknowledging uncertainty/weakness and seeking support over unabated confidence and solo performances. 4. We’re obsessive about documenting everything, learning, and shipping as fast as possible. 5. We empower our people to own the vision and make it 10x bigger. We want boldness, big dreams, risk-taking, and learning through trying (and failing).
Job Q&A
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Hi team, could you please share more details about the working location and whether there is a hybrid or remote policy? The candidate is currently based in HCMC and would like to know which district the office is located in. Thanks