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Technical Support Specialist (Azure Project)

English Technical Support Customer Service

Icon company Company

iTechWX

Icon salary Salary
Negotiable
Icon Location Location
Ho Chi Minh
Icon Vacancies Vacancies
18 person(s)

Benefit

Extra health insurance Extra health insurance
Free lunch and Snacks Free lunch and Snacks
500.000 VND/month as food allowance
Laptop/desktop for works Laptop/desktop for works

Job Overview And Responsibility

Microsoft Azure is a leading cloud computing platform offering a wide range of services, including virtual machines, databases, and AI tools. It enables businesses to build, deploy, and manage applications efficiently across a global network of data centers. Azure supports various programming languages and platforms, providing scalability, security, and integration with other Microsoft products, making it a versatile choice for enterprises seeking cloud solutions. • Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. • Resolves or escalates multiple and varied customer issues. Documents technical work and research. • Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools. • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. • Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement • Provides feedback to improve products to more senior engineers or technical advisors. • Identifies potential defects and escalates to more senior engineers to resolve. • Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools. • Follows processes provided by the business. • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Required Skills and Experience

• Open to freshers or students who have completed their coursework and are about to graduate. • Fluent English communication skills are required. • Experience in Technical or IT fields is required. • Relevant degree or field of study in Technical/IT is preferred. • Open to candidates with backgrounds in Science, Engineering, or Automation.

Why Candidate should apply this position

• Salary at 100% during the probationary period • Training will be offered • Full working equipment will be provided • 90% contribution of the gross salary to social insurance • 12 days of annual leave, 8 days of sick leave • 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift • Annual Health Checkup

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