[HN] Acting Restaurant Manager

Job Overview And Responsibility

Deliver WOW experience - Pursue 4P’s quality excellence. Always looking for the opportunity to deliver the WOW moment to the guest. Engage our service and guests and strengthen guest loyalty. Build up the team - Build up the team who has strong passion/commitment for 4P’s quality excellence. - Inspiring the team member with a Vision/Mission statement. Be the role model to perform - Focus on the partner’s development and generate a sufficient training plan. A good leader makes people. THE DELIVERABLES Quality Excellence - Deliver the wow dining experience to the guest. Encourage any touching point with guests and strengthen the connection. Deliver the memorable experience beyond the guest’s expectation. - Pursue 4P’s service standard/manuals. Make sure our partner delivers the service as 4ps standard and serves dishes in the best condition in the store operation. - Commitment for food quality excellence. Serve dishes in the best condition with the right quality and right communication. - Implement routine food quality check to make sure maintaining standard taste and presentation. - Strict management for food safety hygiene control. - Maintain the store ambience/ environment. Secure the guests safety as well as maintain excellent ambience - Be responsible for the store KPI. Consistently tracking the store performance, find out any “Not working” and take the collective countermeasure. - Pursue looking for the knowledge to uplift our service quality. I.e, Drinks (Wine) , Food, System APP People development and training - Ensure interview, selection for all newcomers - Pick up potential candidates for the store people pipeline and make sufficient training and promotion plans. - Make sure all teams are executing training on time for all positions - Ensure skills partner for key positions Sustainable Business development - Be the owner of the store P&L - Secure sustainable business development and make sure the store is operating with profitable conditions. - Partner roster management: Expect the sales focus and arrange the roster to secure the profit with COL control as well as to maintain 4ps quality. - Manage expenses for ordering/purchasing to secure profit. - Stock control, inventory management, manage the COGS with safety level and export the right result on the inventory