Senior Merchant Partnership Executive
Sales Interpersonal Skills Communications
Job Overview And Responsibility
Approach and secure new merchants to join Got It. Building and maintaining relationships with merchants and key personnel within. Conduct business reviews to ensure clients are satisfied with their sales and services. Communicate to merchants via newsletters and phone conversations. Attend meetings with clients to build relationships with existing accounts. Work closely with internal teams (Sales, Accounting, CS, PD team). Escalate and resolve areas of concern as raised by merchants and clients. Carrying out merchant satisfaction surveys and reviews. Monitoring company performance against service level agreements and flagging potential issues. Ensuring account managers are aware of changes within merchants. Passing leads to the merchant team and following up on progress. Liaising with internal departments to ensure merchant and client needs are fulfilled effectively. Provide ideas and execute the marketing campaign between Got It and the merchant. Conduct promotion reviews to ensure clients are satisfied with the campaigns.
Required Skills and Experience
Strong interpersonal skills and an ability to build rapport with customers. Previous digital partnership/ merchant relationship experience/ marketing field or brand management is desired as is an organized approach to work. Hardworking with a strong work ethic. Previous experience working as a client relationship manager or a track record of managing client relationships. Strong written and verbal communication skills.
Why Candidate should apply this position
Working time from Monday to Friday (09:00 am - 18:00 pm). Good chance to study and develop career path stably with internal promotion and rotation. 100% statutory insurance contribution as per the labor law. Bao Viet Healthcare insurance. 100% gross salary in probation. 12 Annual Leave (AL) per year + extra 1 AL per extra working year. Annual bonus: depending on business & individual performance. Annual salary review. Other rewards: 5-star, employee of the month (EOTM), employee of the year (EOTY), loyalty employee (3-year, 5-year, 8-year, etc.) Internal Activities: General Meeting, Company Trip, International Women's Day, Vietnamese Women's Day Mid-Autumn Festival, Family Day, Christmas, Year-end Party, etc.
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