Operation Manager

Job Overview And Responsibility

• Coordinates with 3PL vendors to ensure distribution process starting from production process until goods delivered to our customer succeeded on time • Leverages data to drive continuous improvement in areas such as productivity, quality, and SLA • Creates a roadmap for tools and technology needed to ensure improvement in terms of operation through accurate reports • Collaborate with other departments to create coordinated plans for business growth that is reflected to Delivery Rate • Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency • Ensuring the productivity and performance of CS Team (Rescue & Inbound) team to generate Delivery Rate from the process • Review current processes and improve them to develop team's performance (if necessary) Specialized Knowledge: • Rich knowledge on ERP and distribution/order to cash scheme • Highly goal and result oriented • Excellent organizational and project management skills • Fluent in English verbally and written • Data oriented and strong attention to detail • Comfortable using Excel and another tools to do manual data processing • Experience leading by influence, and success in being a driver of change in an organization • Ability to discuss and reach an agreement in a professional manner • Ability to manage and analyze a situation and develop a professional solution to the organization