Sales Operation Support

職務概要

A SalesOps Support Associate role is pivotal in growing a company’s client base and revenue. The main responsibilities involve qualifying leads via direct phone calls and emails to support the company’s lead generation efforts and to provide consistent streams of qualified leads to sales team. This role requires a good command of the English language (verbally and in writing) and able to communicate well to potential clients. The individual must also be detail-oriented in updating the progress of interaction with potential clients in the CRM system. The individual would help to reply to chatbot inquiries on FAQs, take incoming calls, and help monitor procurement systems for potential bids. Other responsibilities include helping sales on various administrative matters, processing enrolments to sales, and keeping track of enrolments assigned to partners. The individual should possess a positive attitude towards learning and understanding various IT technologies and tools in the market to aid the sales team in recommending suitable training programs to clients. The outcome of this role is to amplify the productivity and efficacy of the company’s sales strategies, leading to an increase in the company’s revenue. Prospect and qualify leads from incoming calls/emails & assign to sales • Cold call to inactive accounts/contacts and visit lost/fallback cases for interest in other courses • Help to qualify enquiries that comes through COMAT website chatbot and reply to FAQs. • Update engagement progress effectively & accurately using CRM • Provide regular reports on lead generation progress and results to the sales team • Provide ad-hoc administrative support/post-class services for sales team to clients • Assist sales team to monitor procurement systems (Gebiz, Sesami and etc) for new opportunities where possible • Review of post-class feedback report and look for potential leads • Process enrolments in TMS and assign to sales • Other administrative and logistics responsibilities as required