Sales Leader is responsible for coordinating the sales department, managing and ensuring the team achieves sales targets.
Key tasks of a Sales Leader include:
Receiving objectives and requirements from senior leadership and communicating them to the sales team.
Leading the sales team from the initial stages through final steps of the sales process.
Working directly with the Business Director to understand organizational goals.
Developing high-level plans and strategies to help the sales team meet business targets.
Setting quarterly activity roadmaps for the team to work towards.
Monitoring team performance and providing coaching/training as needed.
Addressing any issues or challenges faced by the sales team.
To be effective, a Sales Leader needs strong sales and leadership skills as well as customer service abilities. In-depth product/service knowledge is also important.
Overall, the Sales Leader is accountable for planning, directing initiatives and driving overall results for the sales department through their team. Motivation and guidance of team members is key to success.
Supporting and training team members to provide excellent customer experiences and maintain the company's solid reputation and credibility.
Interacting with customers to answer questions and provide guidance.
Directly supporting customers via phone, email, etc.
Building strong relationships with customers.
Processing customers' orders.
Collecting necessary information to resolve issues and fully meet customer needs.
Having thorough knowledge of company products, services, and marketing strategies.
Collaborating with other departments to ensure high quality experiences for each customer.
Attending all scheduled team meetings.
Assisting other departments with projects as required.
Recruiting and training new sales staff, assigning clear duties to salespeople, and monitoring team sales performance.
Addressing customer complaints and inquiries.
Reporting business results.