Senior Claims Manager

Job Overview And Responsibility

PAPAYA INSURTECH is a Singapore-based Insurance Technology (Insurtech) startup that was built in 2019. With the vision to provide lifestyle continuity for the Vietnamese people, we are looking forward to joining hands in keeping the lives of individuals & families intact when the unexpected happens. Papaya constantly focuses on developing advanced technology solutions to fulfill our commitment to not only providing customers with complete protection through innovative insurance products but also accompanies the insurance industry of the country to catch up with the world's technological development trend. Please visit us for more information at following links: Website: https://papaya.asia/ Hotline: 1900 25 25 70 | people@papaya.asia About the role The Senior Claims Manager manages the process of handling claims for both life and non-life products in day to day operations. This role is intended to develop into the Head of Claim role in the future, therefore this role also oversees some operations of the Claims department and will involve working closely with the Management team. Responsibility - Approve claim settlement within designated authority limit. - Process claims for life and non-life products to meet committed TAT with partners. - Provide constant review of our claim assessment guidelines to the team to ensure that it is complied with our client's claims philosophy and negotiate with insurers to ensure that the guidelines remain competitive. - Provide strategic and expert guidance and consultation to staffs on complex cases - Maintain up-to-date knowledge of legislation, regulations and industry events related to insurance claim - Establish claims procedures against fraud risk and that maintain the confidentiality of claim records. - Provide guidance to the team for overall development. - Review business risk with the claim team. - Work closely with the Management team to provide recommendations to improve product and pricing. - Implement AI, OCR and ML for claim STP - Cooperating with IT to build the claim system for automatizing claim process and enhancing claim services via SMS, website and email. - Handling other tasks as requested by the management.