MSSP SOC Analyst (Tier 2)

Job Overview And Responsibility

The Tier 2 MSSP SOC Analyst is responsible for advanced investigation, analysis, and resolution of security incidents. Acting as the shift lead, the Tier 2 Analyst ensures effective incident management and communication with customers while collaborating with Tier 1, Tier 3, and SOC Managers to continuously improve SOC operations. Responsibilities: • Shift Leadership: o Serve as the Team In-Charge (IC) for the assigned shift, providing guidance and leadership to Tier 1 analysts. o Oversee shift operations and ensure incident tickets are managed effectively. • Advanced Incident Management: o Receive escalated incidents from Tier 1 and perform in-depth investigations and analysis. o Correlate threat intelligence to identify threat actors, the nature of attacks, and affected systems or data. o Define and execute containment, remediation, and recovery strategies for internal SOC operation system alerts. o Perform pre- and post-incident analysis to improve processes and reduce future risks. • Customer and Stakeholder Engagement: o Act as the primary point of contact for customer communications and handle customer requests and requirements. o Maintain proactive communication with customers, Customer Success Managers (CSMs), Tier 3 (SOC Leads), and SOC Managers to drive improvements. • False Positive Management: o Identify and assess false positives, providing evidence-based assessments and recommendations. o Escalate findings to Tier 3 (SOC Leads) and SOC Managers for discussion and resolution. o Communicate resolved findings to the CSM for final action. • Tool and Process Optimization: o Recommend and assist in configuring updates for SOC tools and SIEM rules. o Participate in retrospective analysis sessions or post-incident reviews to ensure learnings are captured and implemented. • Escalation Documentation: o Use standardized templates as a base but proactively amend escalation emails based on current investigations and analysis without referring to past emails.