Application Support Engineer

職務概要

Job overview - Identify and resolve application issues encountered by users. - Lead and manage the deployment process from User Acceptance Testing (UAT) to Production (PROD) environments, ensuring smooth and timely releases. - Respond promptly to impromptu application-related requests from customers, providing effective solutions or escalation as needed. - Responsible to drive all technical and functional issues towards closure to meet Service Level Agreements (SLA). - Assist in compiling support data and material for presentations and reports. - Interface with application users, technical support personnel, engineering and product management teams for escalation and resolution. - Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement. - Develop application test cases. Co-ordinate and involve in application testing. - In charge and perform Software Release Management in multiple environments. - Provide evidence, root cause, finding and resolution for incident report. - Oncall for incident response and provide support whenever required. - Require support on ITSM based on Jira Platform. - Training will be provided on business applications.