Customer Support - Happiness Engineer
Perusahaan
XIPAT Flexible Solutions
Gaji kotor bulanan
Lokasi
Total Lowongan
Keuntungan
13th month salary
Performance bonus
Travel/company trips
Salary review
Others
Full social insurance
Flexible working time
Gambaran besar dan Tanggung jawab pekerjaan
- Based on the team guidance, communicate with customers via phone, email, chat, or in person. - Provide onboarding help, answer questions about features, and transfer customer issues to the development team if you can’t solve them. - Suggest information about other products and services to customers to satisfy customer’s needs to drive business growth. - Build deep relationships with customers to enable them to be loyal customers. - Collect customer information and communicate with them to get their feedback/insights into current/future products or services then collaborate with the product team to make them go live. - Work together with the team to achieve the team & company’s goals.
Keahlian dan pengalaman yang dibutuhkan
- Be proficient in both written and verbal English. - Have a reliable computer to enable efficient remote work from home. - Be willing to learn about e-commerce, technical aspects of our app and E-commerce platforms. - Adapt easily to new ways of doing things, and thrive on change and ambiguity. - Respect the differences of others, including cultural and language differences, and will adapt their style and approach to match the needs of different individuals and teams. - Work constructively under stress and pressure. - Have experience in the customer service field.
Mengapa kandidat disarakan untuk posisi ini
- Competitive salary (negotiable based on experience). - Night shift allowance: 30% of the salary for working during night hours (10 PM - 6 AM). - Work-from-home equipment allowance: 300,000 VND per month, prorated by the number of remote working days. - Work with thousands of e-commerce merchants around the world. - Gain huge knowledge about the e-commerce industry. - Performance bonus, 13th-month salary, public holidays bonus (30/4, 1/5, 2/9, 1/1); bonus for Excellent Employee and Excellent Team. - Comprehensive insurance package including social, health, unemployment, and Bao Viet care insurance. - Work performance review 2 times/year (in May and November). - 13 - 18 days full paid leave/year. - Engaging activities and celebrations: Annual company trip, YEP, quarterly team building, sports clubs, and special occasions along with other company-provided benefits. - Nice working space with young, dynamic & friendly colleagues and free coffee, tea, and drinks.
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