QA Telesales

QA/QC Quality control Coaching Call Center Telesale QA

Icon salary Mức lương
$600 - 780
Icon Location Khu vực
Ho Chi Minh

Phúc lợi

Salary review Salary review
Full social insurance Full social insurance

Tổng quan về công việc và trách nhiệm

➢ Listen call recording/ real time agent consult to consumer. ➢ Quality scoring agent calls. ➢ Detect and record non-compliance found. ➢ Proposed report and training plan for agents. ➢ Coordinate with Trainer and Teamlead to coach and train agents. ➢ Propose solution to improve call quality and sales efficiency. ➢ Other tasks assigned by OM.

Kỹ năng và kinh nghiệm tối thiểu

➢ At least 6 months experience in QA/QC position. ➢ Knowledge and experience in telesales. ➢ Have sense to detect and recognize non-compliance behavior. ➢ Experienced in training and coaching

Tại sao ứng viên nên làm ở đây

➢ Competitive income according to ability 13th month salary; Quarterly and annual KPI rewards ➢ The company has foreign investment capital. ➢ Not a family company. ➢ Professional, dynamic working environment, free parking ➢ Consider salary increase in June every year Pay social insurance, health insurance and enjoy full benefits according to labor law Participate in annual team building and Year End Party. ➢ Participate in internal activities: Monthly birthday party, Christmas party. Birthday and holiday gifts for Employees and Families (March 8, June 1, October 20, Mid-Autumn Festival, etc.,,,)

Ưu tiên có kỹ năng và kinh nghiệm

➢ Skilled in analyzing records to provide problems and solutions. ➢ Ability to communicate and inspire employees.

Báo cáo cho

Quản lý sàn

Quá trình phỏng vấn

Vòng 1: chuyên trách QA -> Vòng 2: Quản lý sàn

Harrison Yeong

Headhunter | Recruiter
Verified
employee 967 ứng viên
cup 347 phỏng vấn
health 42 offers

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Harrison Yeong

Headhunter | Recruiter
Verified
Icon employee 967 ứng viên
Icon cup 347 phỏng vấn
Icon health 42 offers
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