QA Telesales

QA/QC Quality control Coaching Call Center Telesale QA

Icon salary Salary
$600 - 780
Icon Location Location
Ho Chi Minh

Benefits

Salary review Salary review
Full social insurance Full social insurance

Job Overview And Responsibility

➢ Listen call recording/ real time agent consult to consumer. ➢ Quality scoring agent calls. ➢ Detect and record non-compliance found. ➢ Proposed report and training plan for agents. ➢ Coordinate with Trainer and Teamlead to coach and train agents. ➢ Propose solution to improve call quality and sales efficiency. ➢ Other tasks assigned by OM.

Required Skills and Experience

➢ At least 6 months experience in QA/QC position. ➢ Knowledge and experience in telesales. ➢ Have sense to detect and recognize non-compliance behavior. ➢ Experienced in training and coaching

Why Candidate should apply this position

➢ Competitive income according to ability 13th month salary; Quarterly and annual KPI rewards ➢ The company has foreign investment capital. ➢ Not a family company. ➢ Professional, dynamic working environment, free parking ➢ Consider salary increase in June every year Pay social insurance, health insurance and enjoy full benefits according to labor law Participate in annual team building and Year End Party. ➢ Participate in internal activities: Monthly birthday party, Christmas party. Birthday and holiday gifts for Employees and Families (March 8, June 1, October 20, Mid-Autumn Festival, etc.,,,)

Preferred skills and experiences

➢ Skilled in analyzing records to provide problems and solutions. ➢ Ability to communicate and inspire employees.

Report to

Quản lý sàn

Interview process

Vòng 1: chuyên trách QA -> Vòng 2: Quản lý sàn

Harrison Yeong

Headhunter | Recruiter
Verified
employee 961 candidates
cup 344 interviews
health 42 offers

Apply for this job

Successfully!

Thank you, you have sent the information successfully.

← View more Harrison Yeong's jobs
upload Click or drag file to this area to upload PDF only (3MB), You can update only 1 CV

Harrison Yeong

Headhunter | Recruiter
Verified
Icon employee 961 candidates
Icon cup 344 interviews
Icon health 42 offers
Chat
Completed jobs (42)
  • Check Placement for Senior DevOps Engineer
  • Check Placement for Project Manager (Web3 dApps)
  • Check Placement for [MY] Country Manager
  • Check Placement for Accounts Payable
  • Check Placement for [SLK] Country Manager
  • Check Placement for [SLK] Country Manager
  • Check Placement for Business Development Executive
  • Check Placement for AP Invoice Processing
  • Check Placement for Account Manager (Part-time)
  • Check Placement for [HCM] Business Development Manager
  • Check Placement for Chief Financial Officer (CFO)
  • Check Placement for [HCM] Business Development Manager
  • Check Placement for [SLK] Business Development Manager
  • Check Placement for [HN] Business Development Manager
  • Check Placement for Global Business Development Manager (APAC & US Market)
  • Check Placement for [SLK] Country Manager
  • Check Placement for Finance Executive (Financial Reporting)
  • Check Placement for Admission Counselor
  • Check Placement for Senior SEO Executive
  • Check Placement for Admission Counselor
  • Check Placement for [SLK] Consultant – Operations Manager
  • Check Placement for Business Development Lead (Healthcare Industry)
  • Check Placement for Admission Counselor
  • Check Placement for [BR] Country Manager
  • Check Placement for Finance Executive (Systems and Analytics) - role 3
  • Check Placement for Recruitment Delivery intern
  • Check Placement for OutSystems Developer
  • Check Placement for Service Admin
  • Check Placement for [PHL] Student Recruitment Manager
  • Check Placement for Senior Software Engineering
  • Check Placement for Head of Sales
  • Check Placement for Student Recruitment Manager
  • Check Placement for Head of Growth
  • Check Placement for [HN] Sales Manager
  • Check Placement for #QA Engineer
  • Check Placement for Senior Android Developer (Kotlin/Java)
  • Check Placement for #Senior Mobile Developer
  • Check Placement for Customer Service Team Leader
  • Check Placement for Operations Admin
  • Check Placement for #Senior Front-end Developer
View More
View Less