QA Telesales

QA/QC Quality control Coaching Call Center Telesale QA

Icon salary Gaji
$600 - 780
Icon Location Lokasi
Ho Chi Minh

Keuntungan

Salary review Salary review
Full social insurance Full social insurance

Gambaran besar dan Tanggung jawab pekerjaan

➢ Listen call recording/ real time agent consult to consumer. ➢ Quality scoring agent calls. ➢ Detect and record non-compliance found. ➢ Proposed report and training plan for agents. ➢ Coordinate with Trainer and Teamlead to coach and train agents. ➢ Propose solution to improve call quality and sales efficiency. ➢ Other tasks assigned by OM.

Keahlian dan pengalaman yang dibutuhkan

➢ At least 6 months experience in QA/QC position. ➢ Knowledge and experience in telesales. ➢ Have sense to detect and recognize non-compliance behavior. ➢ Experienced in training and coaching

Mengapa kandidat disarakan untuk posisi ini

➢ Competitive income according to ability 13th month salary; Quarterly and annual KPI rewards ➢ The company has foreign investment capital. ➢ Not a family company. ➢ Professional, dynamic working environment, free parking ➢ Consider salary increase in June every year Pay social insurance, health insurance and enjoy full benefits according to labor law Participate in annual team building and Year End Party. ➢ Participate in internal activities: Monthly birthday party, Christmas party. Birthday and holiday gifts for Employees and Families (March 8, June 1, October 20, Mid-Autumn Festival, etc.,,,)

Keahlian dan pengalaman yang disarakan

➢ Skilled in analyzing records to provide problems and solutions. ➢ Ability to communicate and inspire employees.

Melapor kepada

Quản lý sàn

Proses Wawancara

Vòng 1: chuyên trách QA -> Vòng 2: Quản lý sàn

Harrison Yeong

Headhunter | Recruiter
Verified
employee 972 candidates
cup 348 interviews
health 42 offers

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Harrison Yeong

Headhunter | Recruiter
Verified
Icon employee 972 candidates
Icon cup 348 interviews
Icon health 42 offers
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