Technical Support Engineer

Icon salary 年収
交渉可能
Icon Location Location
Ho Chi Minh

Benefits

Extra health insurance Extra health insurance
Free lunch and Snacks Free lunch and Snacks
Laptop/desktop for works Laptop/desktop for works

Job Overview And Responsibility

- Apply strong verbal and written communication skills in the supported language. - Utilize solid technical knowledge of supported Microsoft products. - Represent Microsoft and communicate with Microsoft customers through various channels (telephone, email, web). - Manage relationships with multiple customers and partners, collaborating with business contacts within Microsoft. - Use standard processes and existing diagnosis methods to address customer and technical issues for problem resolution and customer satisfaction. - Document incidents and report customer suggestions and technical issues to Microsoft. - Respond to customer feedback and utilize Microsoft escalations to meet response, resolution, efficiency, productivity, and utilization targets. - Communicate and collaborate proactively and reactively with cross-group peers and Microsoft resources to find solutions for complex problems. - Produce quality documentation and share with appropriate team members and the tech lead as necessary. - Ensure compliance with service operation processes for execution excellence. - Adhere to the Microsoft Business Code of Conduct in all interactions with customers and Microsoft. - Maintain strict adherence to data privacy guidelines, ensuring customer PII is never at risk.

Required Skills and Experience

- At least 1 year of working experience in customer-facing roles - Excellent spoken English is a must - Passion for technical support roles - Customer-centric mindset - Quick adaptability to changes and strong self-study skills - Good understanding of computer systems, mobile devices, and other tech products - Ability to provide step-by-step technical help, both written and verbal.

Why Candidate should apply this position

- Passion for technical support roles - Customer-centric mindset - Quick adaptability to changes and strong self-study skills

Preferred skills and experiences

- Windows Operating System administration and programming - Active Directory Deployment and AD/Networking Management - Exchange Online/On-Prem, Outlook, or similar industry products and technologies - SharePoint Online/On-Prem or similar industry products and technologies - Teams or similar industry products and technologies - Office or similar industry products and technologies - Security or similar industry products and technologies - SQL Server or similar industry products and technologies - Azure or similar industry products and technologies - Networking, e.g., TCP/IP, DNS, DHCP, and RPC - Scripting languages, e.g., PowerShell and batch script

Harrison Yeong

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