Technical Support Engineer

Icon salary Mức lương
Thương lượng
Icon Location Khu vực
Ho Chi Minh

Phúc lợi

Extra health insurance Extra health insurance
Free lunch and Snacks Free lunch and Snacks
Laptop/desktop for works Laptop/desktop for works

Tổng quan về công việc và trách nhiệm

- Apply strong verbal and written communication skills in the supported language. - Utilize solid technical knowledge of supported Microsoft products. - Represent Microsoft and communicate with Microsoft customers through various channels (telephone, email, web). - Manage relationships with multiple customers and partners, collaborating with business contacts within Microsoft. - Use standard processes and existing diagnosis methods to address customer and technical issues for problem resolution and customer satisfaction. - Document incidents and report customer suggestions and technical issues to Microsoft. - Respond to customer feedback and utilize Microsoft escalations to meet response, resolution, efficiency, productivity, and utilization targets. - Communicate and collaborate proactively and reactively with cross-group peers and Microsoft resources to find solutions for complex problems. - Produce quality documentation and share with appropriate team members and the tech lead as necessary. - Ensure compliance with service operation processes for execution excellence. - Adhere to the Microsoft Business Code of Conduct in all interactions with customers and Microsoft. - Maintain strict adherence to data privacy guidelines, ensuring customer PII is never at risk.

Kỹ năng và kinh nghiệm tối thiểu

- At least 1 year of working experience in customer-facing roles - Excellent spoken English is a must - Passion for technical support roles - Customer-centric mindset - Quick adaptability to changes and strong self-study skills - Good understanding of computer systems, mobile devices, and other tech products - Ability to provide step-by-step technical help, both written and verbal.

Tại sao ứng viên nên làm ở đây

- Passion for technical support roles - Customer-centric mindset - Quick adaptability to changes and strong self-study skills

Ưu tiên có kỹ năng và kinh nghiệm

- Windows Operating System administration and programming - Active Directory Deployment and AD/Networking Management - Exchange Online/On-Prem, Outlook, or similar industry products and technologies - SharePoint Online/On-Prem or similar industry products and technologies - Teams or similar industry products and technologies - Office or similar industry products and technologies - Security or similar industry products and technologies - SQL Server or similar industry products and technologies - Azure or similar industry products and technologies - Networking, e.g., TCP/IP, DNS, DHCP, and RPC - Scripting languages, e.g., PowerShell and batch script

Harrison Yeong

Headhunter | Recruiter
Verified
employee 967 ứng viên
cup 347 phỏng vấn
health 42 offers

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Harrison Yeong

Headhunter | Recruiter
Verified
Icon employee 967 ứng viên
Icon cup 347 phỏng vấn
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