Technical Support Engineer

Icon salary Salary
Negotiable
Icon Location Location
Ho Chi Minh

Benefits

Extra health insurance Extra health insurance
Free lunch and Snacks Free lunch and Snacks
Laptop/desktop for works Laptop/desktop for works

Job Overview And Responsibility

- Apply strong verbal and written communication skills in the supported language. - Utilize solid technical knowledge of supported Microsoft products. - Represent Microsoft and communicate with Microsoft customers through various channels (telephone, email, web). - Manage relationships with multiple customers and partners, collaborating with business contacts within Microsoft. - Use standard processes and existing diagnosis methods to address customer and technical issues for problem resolution and customer satisfaction. - Document incidents and report customer suggestions and technical issues to Microsoft. - Respond to customer feedback and utilize Microsoft escalations to meet response, resolution, efficiency, productivity, and utilization targets. - Communicate and collaborate proactively and reactively with cross-group peers and Microsoft resources to find solutions for complex problems. - Produce quality documentation and share with appropriate team members and the tech lead as necessary. - Ensure compliance with service operation processes for execution excellence. - Adhere to the Microsoft Business Code of Conduct in all interactions with customers and Microsoft. - Maintain strict adherence to data privacy guidelines, ensuring customer PII is never at risk.

Required Skills and Experience

- At least 1 year of working experience in customer-facing roles - Excellent spoken English is a must - Passion for technical support roles - Customer-centric mindset - Quick adaptability to changes and strong self-study skills - Good understanding of computer systems, mobile devices, and other tech products - Ability to provide step-by-step technical help, both written and verbal.

Why Candidate should apply this position

- Passion for technical support roles - Customer-centric mindset - Quick adaptability to changes and strong self-study skills

Preferred skills and experiences

- Windows Operating System administration and programming - Active Directory Deployment and AD/Networking Management - Exchange Online/On-Prem, Outlook, or similar industry products and technologies - SharePoint Online/On-Prem or similar industry products and technologies - Teams or similar industry products and technologies - Office or similar industry products and technologies - Security or similar industry products and technologies - SQL Server or similar industry products and technologies - Azure or similar industry products and technologies - Networking, e.g., TCP/IP, DNS, DHCP, and RPC - Scripting languages, e.g., PowerShell and batch script

Harrison Yeong

Headhunter | Recruiter
Verified
employee 898 candidates
cup 324 interviews
health 38 offers

Apply for this job

Successfully!

Thank you, you have sent the information successfully.

← View more Harrison Yeong's jobs
upload Click or drag file to this area to upload PDF only (3MB), You can update only 1 CV

Harrison Yeong

Headhunter | Recruiter
Verified
Icon employee 898 candidates
Icon cup 324 interviews
Icon health 38 offers
Chat
Completed jobs (38)
  • 23/12/2024 07:39 AM
    Check Placement for Senior DevOps Engineer
  • 14/10/2024 09:12 AM
    Check Placement for [SLK] Country Manager
  • 01/10/2024 08:54 AM
    Check Placement for Business Development Executive
  • 09/09/2024 06:47 AM
    Check Placement for AP Invoice Processing
  • 05/08/2024 03:54 AM
    Check Placement for Account Manager (Part-time)
  • 10/06/2024 04:40 AM
    Check Placement for [HCM] Business Development Manager
  • 10/06/2024 03:35 AM
    Check Placement for Chief Financial Officer (CFO)
  • 06/06/2024 07:35 AM
    Check Placement for [HCM] Business Development Manager
  • 20/05/2024 08:38 AM
    Check Placement for [SLK] Business Development Manager
  • 20/05/2024 07:33 AM
    Check Placement for [HN] Business Development Manager
  • 24/04/2024 08:48 AM
    Check Placement for Global Business Development Manager (APAC & US Market)
  • 22/04/2024 08:26 AM
    Check Placement for [SLK] Country Manager
  • 04/03/2024 08:52 AM
    Check Placement for Finance Executive (Financial Reporting) role 6
  • 01/11/2023 09:07 AM
    Check Placement for Admission Counselor
  • 18/10/2023 05:05 AM
    Check Placement for Senior SEO Executive
  • 19/09/2023 11:07 AM
    Check Placement for Admission Counselor
  • 04/09/2023 02:02 PM
    Check Placement for [SLK] Consultant – Operations Manager
  • 01/08/2023 08:14 AM
    Check Placement for Business Development Lead (Healthcare Industry)
  • 31/07/2023 05:13 PM
    Check Placement for Admission Counselor
  • 03/07/2023 11:20 AM
    Check Placement for [BR] Country Manager
  • 12/06/2023 09:16 AM
    Check Placement for Finance Executive (Systems and Analytics) - role 3
  • 24/05/2023 10:57 AM
    Check Placement for Recruitment Delivery intern
  • 15/05/2023 08:48 AM
    Check Placement for OutSystems Developer
  • 07/04/2023 04:41 AM
    Check Placement for Service Admin
  • 01/04/2023 09:09 AM
    Check Placement for [PHL] Student Recruitment Manager
  • 27/03/2023 09:55 AM
    Check Placement for Senior Software Engineering
  • 01/03/2023 08:07 AM
    Check Placement for Head of Sales
  • 20/02/2023 09:41 AM
    Check Placement for Student Recruitment Manager
  • 13/02/2023 09:00 AM
    Check Placement for Head of Growth
  • 01/02/2023 04:41 AM
    Check Placement for [HN] Sales Manager
  • 15/11/2022 11:48 AM
    Check Placement for #QA Engineer
  • 15/11/2022 11:48 AM
    Check Placement for Senior Android Developer (Kotlin/Java)
  • 18/10/2022 09:13 AM
    Check Placement for #Senior Mobile Developer
  • 17/10/2022 01:36 AM
    Check Placement for Customer Service Team Leader
  • 26/09/2022 07:54 AM
    Check Placement for Operations Admin
  • 12/09/2022 06:57 AM
    Check Placement for #Senior Front-end Developer
View More
View Less