Windows Technical Support Engineer

Mức lương

Thương lượng

Khu vực

Phúc lợi

Extra health insurance

Free lunch and Snacks

Laptop/desktop for works

Tổng quan về công việc và trách nhiệm

The Engineer in this position will work with Microsoft's top technical support engineers in all time zones around the world to provide technical support services to Microsoft customers by telephone, e-mail and remote assistance, so as to ensure customers' continuous recognition and satisfaction with Microsoft's products and services. Every member of the project team is responsible for providing the best service and helping other members of the team grow rapidly. Build an effective platform so that every colleague can give full play to their best abilities, help others and build their own influence.

Kỹ năng và kinh nghiệm tối thiểu

- Fluent in English and Chinese (listening, speaking, reading, writing) - Interested in long-term development in the IT field - Preferred candidates with a computer-related major or IT work background - Excellent customer service awareness and communication skills - Fast learner with strong problem-solving abilities - Positive, cheerful attitude with a strong passion and cooperative spirit - Ability to accept shift arrangements and adapt to fast-paced, high-intensity work environments

Tại sao ứng viên nên làm ở đây

- Improve ability to analyze and solve problems: - Be a generalist familiar with cross-technology fields of Windows. - Collaborate with industry elites and product groups. - Practice language skills and communication skills: - Work in an English-speaking environment. - Communicate daily with customers and colleagues worldwide. - Provide customized training: - Effectively communicate with customers from diverse cultures and backgrounds. - Practice communication skills constantly in daily work. - Develop teamwork skills: - Collaborate with different teams daily. - Focus on teamwork, helping others, and building influence as keys to success. - Develop project management ability: - Collaborate with global teams to initiate and implement projects. - Help complete necessary training and improve work efficiency. - Identify customer concerns and assist product teams in optimizing products. - Cradle of hybrid cloud architects: - Gain familiarity with underlying On-Prem products and Cloud Architecture solutions. - Transition into hybrid architects. - Project development prospect: - Windows project has been expanding since its establishment in 2016. - Team scale has grown to over 160 members at forum, professional, and enterprise levels. - Rapid expansion of the top Premier business from Chinese mainland to Asia Pacific and some North American time zones. - Potential to cover global 24/7 business in the future, with significant development opportunities.

Ưu tiên có kỹ năng và kinh nghiệm

Positive and cheerful, with strong passion and good cooperation spirit. Be able to accept shift arrangement and adapt to fast-paced and high-intensity working environment.