Order Management Coordinator

Operation Management Account Management Customer Care Customer Service Customer Support Order Processing

Icon salary Mức lương
Lên đến $950
Icon Location Khu vực
Ho Chi Minh

Phúc lợi

Lương tháng 13 Lương tháng 13
Cấp laptop Cấp laptop
Du lịch/Công tác Du lịch/Công tác
Bảo hiểm full lương Bảo hiểm full lương

Tổng quan về công việc và trách nhiệm

About the Role This role sits at the intersection of customer service and order execution in a B2B manufacturing and trading environment. You will be the operational point of contact for customers — receiving their orders, tracking fulfillment, communicating status updates, and ensuring all documents and billing are handled accurately and on time. Day-to-day, this looks like Sales Admin or B2B customer service, with the added dimension of coordinating directly with suppliers on production and delivery. This is not an e-commerce or retail support role — experience working with business customers, factories, or trading companies is required. Key Responsibilities - Serve as the primary contact for assigned customer accounts on all order-related matters - Receive, process, and track customer orders end-to-end using SAP - Coordinate with suppliers on production schedules, stock levels, and delivery timelines on behalf of customers - Generate and manage order documents: delivery notes, invoices, and billing records - Consolidate monthly account expenses and follow up on payment collection from customers - Monitor daily demand forecasts and flag discrepancies or risks proactively - Support the Order Management Manager on escalations and cross-team coordination

Kỹ năng và kinh nghiệm tối thiểu

- 3+ years in Sales Admin, order handling, or B2B customer service within a manufacturing, industrial, or trading company (NOT e-commerce or marketplace customer support) - Direct experience working with business customers: receiving orders, tracking status, and managing expectations - Proficiency in Microsoft Office and Excel - Detail-oriented and disciplined — handles high documentation volumes without errors - English proficiency: TOEIC 700+ or equivalent

Tại sao ứng viên nên làm ở đây

• Full participation in Social Insurance, Health Insurance, and Unemployment Insurance as per regulations • Professional, modern, and friendly working environment • 13th-month bonus + annual profit sharing (up to $1,200) • Provision of work laptop and participation in annual company trips • Holidays, leave, and other benefits as per law and company regulations

Ưu tiên có kỹ năng và kinh nghiệm

- Conversational Chinese/Mandarin is a plus - Experience with AR collection, invoice reconciliation, or expense consolidation - SAP experience (any module involving order or billing transactions) - Experience with AR collection or invoice reconciliation - Background in industrial, printing, or manufacturing-related environments

Báo cáo cho

Manager -> Director -> COO

Quá trình phỏng vấn

R1: Senior Director -> R2: COO/region lead

Harrison Yeong

Headhunter | Recruiter
Verified
employee 1707 ứng viên
cup 588 phỏng vấn
health 67 đi làm

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Câu hỏi bổ sung

Harrison Yeong

Headhunter | Recruiter
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Icon employee 1707 ứng viên
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