Job Overview And Responsibility

Golden Choice is looking for an ideal candidate is goal-oriented and has a deep knowledge of customer service best practices, have exceptional organizational skills and draw energy from being part of a team, should be able to contribute to high quality customer service and achieve sales targets. Job Responsibilities • Process orders via email or phone • Check data accuracy in orders and invoices • Contact clients to obtain missing information or answer queries • Liaise with the Logistics department to ensure timely deliveries • Receive information, update data, and the department's operating situation accurately and completely • Draft, update and edit as well as manage business documents • Maintain close relationships with customers, remind customers to renew services at the right time to ensure benefits • Maintain and update sales and customer records • Support HoD and other Sales staff in making business plans and strategies. At the same time, monitor and handle arising situations and promptly report to leaders at all levels. • Develop monthly sales reports • Communicate important feedback from customers internally • Ensure sales targets are met and report any deviations • Stay up-to-date with new products and features Key Relationships: • Internal: o Sales department o Cooperate Accounting & Marketing • External: o Pharmacies o Clinics, Hospitals o Distributors

Required Skills and Experience

Qualifications: • Proven work experience as a Sales administrator or Sales support agent • Hands on experience with CRM software and MS Office (MS Excel in particular) Skills: • Must observe our values: treat people well; Entrepreneurialism; Results Oriented; Anti-bureaucracy; Deep Trust and Fun. • Communication skills • Ability to work under strict deadlines • Problem-solving skills • Sensitive to data • Negotiation skills • Have patience and carefulness

Why Candidate should apply this position

Preferred skills and experiences

Certification in Marketing, Sales or relevant field is a plus