Sr. Quality Manager, SEA

Closed

Quality Assurance

Location

Binh Duong

Job Overview And Responsibility

1. CORE RESPONSIBILITY: Lead and implement a customer-centric quality culture, execution excellence and continuous improvement. Hold the Quality team accountable for implementing and enforcing quality services, including assurance, quality control, quality system, and quality improvement services. Accountable for translating the quality strategy and objectives into tactical operational deliverables, which includes: - Implementing and enforcing Quality goals and objectives in direct support of the business goals and objectives, such as OTMIS, Distressed Batch, Customer complaint rate, Complaint Resolution Days, etc. - Providing Quality leadership to the assigned business unit in cross-functional product development and scale up with quality planning and verification prior to production for new formulas. - Providing Quality leadership to the assigned manufacturing site to assure product and service delivery with balanced and satisfied quality, efficiency and cost. - Ensuring measurement system reliability; andMonitoring product, process, and system performance, and actively driving improvement to mitigate or minimize risks for customers and company. 2. CORE RESPONSIBILITY: Manage the quality system and lead the organization Manage the quality system and lead the organization to define, refine and deploy effective policies and procedures into the all appropriate work areas, engaging the workforce to ensure these are followed to deliver consistent, high quality products and services for our served customers, market and community. Be accountable for product quality risk management with effective containment, corrective, preventive, and systematic actions to prevent recurrence within the regional business unit and manufacturing site. 3. CORE RESPONSIBILITY: Lead OC Program Lead the Opportunity Cost reduction program with the business P&L leader and manufacturing site leader as the sponsor, and run the steering committee with local management and cross-functional leadership to build and manage the project portfolio based on analytics, reports and recommendations from historical data and risk analysis (internal defects, external customer feedback, supplier performance, employee feedback, etc.). Work with the accountability leaders to scope the projects and drive focused execution to achieve near term results and toward longer-term quality performance entitlement. 4. CORE RESPONSIBILITY: Act as the subject matter expert on global/regional, cross-functional, complex project teams and/or quality committees. Integrate principles, concepts, and share practices of multiple technical disciplines to create a zero defect culture. Continually build quality capabilities beyond current expertise and scope. 5. CORE RESPONSIBILITY: Provide functional expertise and leadership to the business in the following service areas: 5.1 Safeguarding services: - Quality system management - Risk management: internal product and OEM product - Quality incident management - Internal audit management 5.2 Cost containment services: - Cost of quality management - Productivity improvement leadership (cost of poor quality or quality excellence initiative) - Quality methods and tools management - Benchmarking and best practice sharing 5.3 Product differentiation services: - Voice of customer translation and validation - Customer requirement verification in line with new product or formula introduction and associated management of change - Total customer experience monitoring - Customer feedback analysis and connect to Discovery to address - Customer insight feedback loop management - Customer issue resolution - Assist leadership in developing and implementing an overall manufacturing strategy to achieve excellent quality performance 5.4 Training & consulting services: - Internal change facilitation - Quality consulting and training to develop quality capability in the workforce to deliver business results for quality organization and beyond 6. CORE RESPONSIBILITY: Supervise the plant Quality team within the assigned Business Unit in an ISO and CI environment. Lead, develop and establish an integrated talent management program to attract, train, and develop the Quality functional team and to ensure optimum level of workforce engagement.

Required Skills and Experience

1. EDUCATION BACKGROUND REQUIREMENTS 1.1 Required: Bachelor’s degree in Chemical Engineering or Material Science/Technology from a Tier One university. OR Advanced degree (e.g., Master of Science or Engineering, not limited to chemical/material) from a Tier One university. 1.2 Preferred: Certification or licensure within a quality program or body of knowledge. 2. KNOWLEDGE & EXPERIENCE 2.1 Required: - 10 years of progressive experience in the coating/painting industry. - 5 years of experience in coating formulation lab work. - 8 years in Quality Management (preferred). - 5+ years of experience in problem-solving and process improvement using industry-recognized methods such as: Six Sigma, Lean, TQM (Total Quality Management), SPC/SQC (Statistical Process/Quality Control), 8D, MSA (Measurement Systems Analysis), RedX 2.2 Preferred: Certification in Continuous Improvement (e.g., Green Belt). 3. PHYSICAL REQUIREMENTS (No specific physical requirements listed.) 4. TECHNICAL/SKILL REQUIREMENTS 4.1 Required: - Ability to collaborate and work in teams across all levels of the organization. - High level of adaptability/flexibility in a changing business environment. - Strong verbal and written communication skills in English. - Initiative and independence, working under broad objectives. - Effective conflict resolution skills. - Experience in project, program, and portfolio management. - Strong influencing and navigating abilities. - Experience in quality strategy development. - Proficiency in problem solving, process improvement, or designed-in quality, using data-driven and process-focused approaches. - Proficient in using Minitab or similar tools for advanced data analysis. - Ability to engage and facilitate change; strong leadership to inspire others. - Strong service orientation and influencing skills to unite cross-functional teams to solve quality issues. - Proficiency in PC skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook). 4.2 Preferred: Communication skills in Vietnamese and/or Chinese.