Human Resources Operations Manager
HR Human Resource
Salary
Location
Job Overview And Responsibility
• Develop and execute strategic plans to manage the Colleague Services team, ensuring alignment with organizational goals and the delivery of exceptional P&C services • Lead the development and continuous improvement of P&C procedures and Knowledge-Based Articles in compliance with legal and regulatory standards • Oversee the efficient and accurate processing of People transactions, including employee lifecycle events, payroll, and benefits administration • Cultivate strong collaboration with other P&C teams to ensure seamless integration and delivery of P&C services • Leverage data-driven insights to assess and enhance P&C processes, embedding innovative technologies to drive efficiency and effectiveness • Provide strategic guidance and support to employees and leaders on P&C policies, procedures, and benefit programs • Develop and deliver comprehensive P&C metrics and reporting to monitor service effectiveness and identify opportunities for systemic improvements • Manage the P&C operational budget, ensuring optimal allocation and utilization of resources • Implement and oversee the Health, Safety, and Well-being framework to promote a safe and healthy workplace environment • Ensure People Systems are strategically managed, maintained, and leveraged to support organizational objectives • Lead process automation initiatives to streamline P&C operations and enhance overall service delivery • Strategically manage immigration services for expatriate colleagues, ensuring compliance with all relevant laws and regulations
Required Skills and Experience
• Bachelor’s degree or master’s degree in human resource management or a related field • At least 5 years in a shared services role and 3+ years in an HR strategic role • Strong knowledge of HR policies, procedures, and best practices • Experience managing a team and leading through change management • Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels of the organization • Strong analytical skills and ability to use data to drive decision-making • Ability to manage multiple priorities and deliver results in a fast-paced environment • Experience with HR information systems and technologies
Why Candidate should apply this position
We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits. 1. Generous compensation and benefit package • Attractive salary • 20-day paid annual leave and 7-day paid sick leave • 13th month salary and Annual Performance Bonus • Premium healthcare for yourself and family members • Monthly allowance for team activities • Premium welcome kit and occasional gifts of appreciation • Extra benefits on your work anniversary 2. Exciting career and development opportunities • Large scale products with modern technologies in banking domain • Clear roadmap for career advancement in both technical and leadership pathways • Access to digital learning platform such as Udemy • Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) • Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site Reliability Engineers) • Sponsored English course with native teachers • Opportunity for training in Australia 3. Professional and engaging working environment • Hybrid working model and excellent work-life balance • State-of-the-art & modern Agile office • Food and beverages in the office pantry • Employee Assistance Program to improve your physical and mental health • Annual team activities and company events • A solid and talented team behind you – great people who love what they do
Preferred skills and experiences
• Prioritize candidates who can onboard as soon as possible
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