Technical Service Officer
Product Management Technical Support Project construction
Salary
Location
Benefits
13th month salary
Work-from-home policy
Flexible working time
Full social insurance
Others
Salary review
Travel/company trips
Laptop/desktop for works
Performance bonus
Extra health insurance
Job Overview And Responsibility
• Provide total technical support to customers. • Problem solving. Analyzes product-related issues, including on-site analysis and actuations. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to stablish corrective actions. • Manage complex customer complaints. • Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build the customer strategy plans. • Actively participate in key phases of the sales process to prospects. • Proactively prevent and solve problems of a technical nature occurring at existing customers. • Attend the testing process as well as the implementation of new products and technologies. • Develop and maintains relationships with customer technical staff, in order to keep and to extend the business. • Use reporting tools as CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests…) • Deliver periodical progress reports, proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market. • Monitor competitive activities at customers’ facilities. • Promote the positive company reputation and develops long-term relations with customers. Hold and defend the values of the company. • Get familiar with all the applicable corporate as well as site policies/procedures with regard to personal behavior / HSE standards and acts in compliance with all their regulations
Required Skills and Experience
• Knowledge & Work Experience – Paints & Coatings industry, any B2B industry environment, customer/ segment profiling, 3-5 years of work experience in technical services and support in project construction • Minimum bachelor’s degree in chemical engineering, chemistry or related field. • Skills – Problem solving, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve
Why Candidate should apply this position
• A chance to work across countries in Asean and good career path development • And other benefits
Preferred skills and experiences
• Master of Science in related field and/or business administration will be a strong preference
Report to
Hiring Manager
Interview process
Will be shared directly with the candidate
Apply for this job
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