Hotel Manager (HCM)
薪资
地点
福利待遇
职位概述与职责
Hotel Manager is responsible for operating and managing all work and operations staff in luxury hotel, working under the direction of the Operations Director. - Welcoming guests, and supervising hotel operations. - Scheduling and arranging work shifts for hotel staff. - Monitoring and checking work processes according to standards. - Conducting periodic evaluations of staff performance. - Controlling room quality, product quality, and customer service quality, ensuring cleanliness standards in guest rooms and public areas. - Monitoring reservation lists, room status, emails, sales, and service quality reports. - Reviewing KPIs (customer service quality, training quality, staff turnover rate, etc.). - Controlling and upgrading the system and equipment. - Managing operational and personnel costs. - Directly handling incidents that staff cannot resolve (guest complaints about service quality, room cleanliness, and other issues) to ensure maximum customer satisfaction. - Evaluating guest satisfaction, creating a positive impression for customers. - Building good relationships and images with all guests throughout their stay.
任职要求与经验
- Graduated from College or higher, or have relevant qualifications. - Over 1-2 years of experience in operation management position in 4-5 star hotels (preference given to candidates with a background in Front Office and Housekeeping). - Team management, planning, and progress reporting skills. - High discipline and a positive attitude. - Hardworking, diligent, honest, careful, enthusiastic, and good team support. - Good communication and customer care skills. - Good in English speaking
为何应聘该职位
- Competitive salary package - 13th-month salary & performance bonus - Annual leave: 12 - 20 days - Opportunity to build a capable and inspired workforce for new hospitality - Participating in social insurance, health insurance, and unemployment insurance according to state regulations - Evaluation based purely on capacity and rapid growth opportunities
加分技能与经验
- Candidates with experience from premium resort brands are highly preferred
汇报对象
Group Operations Director
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