Project and Operations Manager
ClosedProject Management Operations Operations B2B Business Development Management Consulting
Khu vực
Tổng quan về công việc và trách nhiệm
Project & Operations Manager will lead the initial build-out and stabilization of Sunwah Loco’s Vietnam operations. In the early phase, this role is highly hands-on and execution-driven: building operational protocols, managing fleet performance, and leading frontline teams. Over time, the scope will expand into broader ownership across operations strategy, unit economics, regulatory coordination, and cross-functional leadership - Operations Build-Out & Execution (Core PM Scope) • Oversee daily operations of an initial fleet of ~500 electric motorcycles across ~50 fixed return stations. • Build, train, and manage on-the-ground operational teams responsible for fleet availability, station operations, maintenance, and customer service. • Design, document, and continuously improve SOPs covering fleet management, battery swapping/charging, station operations, maintenance workflows, and incident handling. • Coordinate maintenance schedules and ensure vehicle uptime, safety, and availability targets are consistently met. • Handle customer escalations and drive service quality improvements in collaboration with customer support teams. - Fleet, Asset & Performance Management • Monitor and analyze key operational metrics including fleet utilization, battery performance, station capacity, downtime, and rebalancing efficiency. • Use data to identify operational bottlenecks, cost drivers, and optimization opportunities. • Work closely with product and tech teams to improve GPS tracking, fleet management tools, and operational dashboards. • Ensure disciplined asset management practices to reduce loss, damage, and operational leakage. - Project Management & Cross-Functional Coordination • Lead cross-functional initiatives involving operations, product, marketing, and external vendors to launch new stations, pilots, or service improvements. • Support user acquisition and retention initiatives by ensuring operational readiness and service reliability during growth campaigns. • Manage vendors and suppliers related to maintenance, logistics, equipment, and infrastructure. - Early P&L Ownership & Business Discipline • Participate in operational budgeting, cost control, and unit economics tracking for the Vietnam market. • Support demand forecasting and fleet allocation planning to balance supply and demand efficiently. • Prepare operational and financial reports for regional and HQ leadership, highlighting risks, trade-offs, and growth opportunities. • Gradually take on increased ownership of operational performance targets as the business scales. - Regulatory Awareness & Market Readiness • Ensure day-to-day operations comply with local regulations related to electric vehicles, parking, charging, and shared mobility. • Support leadership in preparing operational inputs for government discussions and regulatory engagement. • Build an understanding of how regulatory constraints shape deployment strategy and scalability in Vietnam.
Kỹ năng và kinh nghiệm tối thiểu
- 3–5 years of experience in Management Consultant, Project Manager, Operations Manager in shared mobility industry or from consulting firm or from technology transportation platform - Proven experience launching or scaling operations in emerging or complex markets. - Track record of managing teams of 15–20+ people across multiple locations. - Strong project management skills with the ability to handle multiple workstreams in fast-changing environments. - Data-driven mindset with hands-on experience tracking operational KPIs and costs. - Strong problem-solving ability for operational, technical, and people-related challenges. - Excellent stakeholder management and communication skills. - Understanding of mobile app–based service platforms and their impact on user experience. - Fluency in Vietnamese and English is required. - Bachelor’s degree in Business, Operations Management, Engineering, or a related field.
Tại sao ứng viên nên làm ở đây
- Impact: Be part of the green revolution in Vietnam, directly contributing to carbon reduction. - Innovation: Work with proprietary, self-developed technology in the exciting EV sector. - Growth: Opportunity to grow with a fast-expanding company across South East Asia. - Culture: A dynamic, open, and collaborative international working environment. - Reward: Attractive remuneration, with performance bonuses. - Social Insurance will comply with labor laws
Ưu tiên có kỹ năng và kinh nghiệm
- Strong preference for backgrounds in shared mobility, vehicle rental, last-mile logistics, or asset-intensive platforms. - Experience working in Vietnam or South East Asia is strongly preferred. - Mandarin or Chinese proficiency is a strong advantage for cross-border reporting and coordination. - MBA or project management certifications (PMP, Agile) are a plus but not required.
Báo cáo cho
Vice President of Growth, Hong Kong HQ
Quá trình phỏng vấn
1-2 rounds with VP of Growth
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