Regional Operations Manager (Miền Nam)
Operation Management
Mức lương
Khu vực
Phúc lợi
Lương tháng 13
Bảo hiểm nâng cao
Du lịch/Công tác
Đánh giá lương hàng năm
Phúc lợi khác
Bảo hiểm full lương
Tổng quan về công việc và trách nhiệm
1. Regional operating ownership •Own day-to-day performance across all properties in the region — service delivery, guest experience, operational stability and compliance. •Lead the GMs and GSMs as their direct manager: set direction, agree priorities, remove obstacles, and hold them accountable for property results. •Work with department heads (Front Office, Housekeeping, F&B, Kitchen, Security) when an issue needs depth, without undermining the GM's authority. •Set a consistent operating rhythm — property visits, business reviews, audits and a clear escalation path for incidents. •Be the decision-maker on regional operational matters, and the first escalation point for anything that puts guests, colleagues, assets or reputation at risk. 2. Cost performance •Own the operational lines of the P&L at every property, and read each P&L in detail — not only at summary level. •Set, monitor and challenge the core cost drivers: labour cost and productivity, utilities, F&B cost (with Kitchen Ops) and OS&E. •Build and defend budgets and forecasts with Finance and the GMs; explain variances with cause and corrective action, not description. •Deliver margin improvement through labour scheduling against occupancy, consumption control and process simplification. •Keep decisions balanced: cost actions must not quietly erode guest experience, safety or team stability. 3. Standards and SOPs •Standardise SOPs across the region, with priority on the resort model as a newer format alongside established city hotels. •Keep them simple and practical — usable by frontline teams in Vietnamese and English, and workable at any property size. •Make them stick: checklists, audits and training, updated from audit findings and frontline feedback. 4. New property handover and stabilisation •Take operational handover from the pre-opening team, with a full understanding of the model, systems, manning and processes established. •Support the GM through the post-opening period: stabilize daily operations, correct what does not work in practice, and tune manning to real demand. •Track early performance closely, drive corrective action, and bring the property to the group's operating standard within the agreed window. •Feed lessons back into the pre-opening playbook so each opening is faster and cleaner. 5. People leadership and capability building •Develop GMs, GSMs and key department heads through coaching, structured feedback, exposure and succession planning. •Set performance standards and KPIs for GMs and GSMs; recognise strong delivery and address underperformance early. •Own talent risk: succession cover for every key position, retention of high performers, and a credible internal pipeline. •Work closely with HR on manpower planning, labour compliance, training, engagement and employee relations. •Set the tone on culture: hands-on, respectful, high-standard, and safe for people to raise problems early. 6. Guest experience and quality assurance •Own guest satisfaction and service consistency across the region, across brands and property types. •Run scheduled and unannounced audits — service standards, product condition, cleanliness, hygiene, safety and brand compliance — and close findings to a deadline. •Handle serious guest incidents, service failures and reputational risks personally, and ensure root causes are removed. 7. Reporting and cross-functional partnership •Report regional performance, risks and priorities to the Operations Director on a consistent, data-supported cadence: results against budget and KPIs, root causes, actions taken, support required. •Propose improvements to systems, operating models and tools, including new operating concepts where the market or the asset justifies it. •Work as a peer with Finance, HR, Commercial, Tech, Projects and Maintenance — this role succeeds through influence across functions as much as authority within the region.
Kỹ năng và kinh nghiệm tối thiểu
Essential •10+ years in hotel, resort or hospitality chain operations, including at least 3 years as General Manager, Cluster Manager or equivalent senior operations level. •Multi-property accountability — responsible for more than one property at the same time, not only a single asset. •P&L ownership — has carried a property or cluster P&L, built budgets and delivered against them. •Operating depth in Front Office, Housekeeping and F&B — able to diagnose a problem on the floor, not only in a report. •People leadership at scale — has recruited, developed and managed managers, and handled underperformance properly. •Mobility — able and willing to travel extensively and to be based on property when a situation requires it.
Tại sao ứng viên nên làm ở đây
QUYÈN LỢI: - Hưởng 100% lương trong thời gian thử việc. - Lương tháng 13. - 12 ngày nghỉ phép/năm. - Bảo hiểm sức khỏe cao cấp. - Các ưu đãi nhân viên. - Bảo hiểm xã hội: theo quy định của Luật Bảo hiểm xã hội. - Các khoản trợ cấp khác (Thai sản, kết hôn...). - Môi trường làm việc trẻ trung, năng động.
Ưu tiên có kỹ năng và kinh nghiệm
Strongly preferred •Resort operating experience — leisure, longer-stay, F&B-heavy, seasonal-demand environments. •Pre-opening and post-opening stabilisation across more than one property. •A fast-growing group or multi-brand portfolio, where the system is still being built. •Familiarity with the market — supply, labour market, seasonality, source markets and local authorities. Advantageous •International or regional brand background with exposure to structured brand-standard frameworks. •Strong command of operating systems and data tools (PMS, POS, BI dashboards, scheduling, procurement). •Formal qualification in hospitality management, business or finance
Báo cáo cho
Director
Quá trình phỏng vấn
2 rounds: HR + Operations Director
Ứng tuyển vào công việc này
Jenny Nguyen
Headhunter | Recruiter
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387
ứng viên
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34
phỏng vấn
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8
đi làm
