Customer Service Officer

Closed

Customer Service Content Writing Content Marketing

Khu vực

Ho Chi Minh

Phúc lợi

Laptop/desktop for works

Travel/company trips

Salary review

Others

Full social insurance

Flexible working time

Work-from-home policy

Tổng quan về công việc và trách nhiệm

· Handle enquiries and provide positive omni-channel experience to public via call, email, chat bots and any social media messaging platform. · Communicate with customers through various channels professionally and meet the required service level agreements. · Provide accurate, personalised and anticipatory service with complete resolution. · Take necessary action to provide first contact resolution within the required response time. · Ensure customer’s issues are resolved, follow up with customers via call and email where necessary · Log all details of engagements with customers in the CRM and track these cases till closure . · Work as a team to ensure that the contact centre service level is met · Handle any other administrative functions as assigned by Team Leads / Manager · To attend briefings/trainings conducted by Team lead / clients or Managers

Kỹ năng và kinh nghiệm tối thiểu

· Have obtained a diploma, with good command of language, or NITEC/Higher NITEC qualification with prior experience in customer service. · Candidate with 1+ year of prior experience in customer service · Good command of English (written and spoken) · Highly disciplined and meticulous · Analytical with good problem-solving skills · Organised, Self-motivated, Positive attitude and Result-oriented · IT savvy with good working knowledge of Microsoft Office · Strong phone and verbal communication skills along with active listening. · Empathetic and customer-oriented, with a passion for service excellence

Tại sao ứng viên nên làm ở đây

ST Engineering is one of Asia's largest defense and engineering groups. It has also diversified over the years, and now supplies both military customers and commercial ones in over 100 countries, which cover its four core businesses -- aerospace, land systems, electronics and marine. - Meal allowance & transportation allowance - Laptop - 100% salary from probation - Training from probation - Free learning of all courses on LinkedIn e-learning - Private insurance for employees from probation - SHUI is paid on total Gross Base salary - Annual performance review - Annual salary review - Lots of periodic company gatherings and events.

Ưu tiên có kỹ năng và kinh nghiệm

· Ability to multitask

Báo cáo cho

Hiring Manager

Quá trình phỏng vấn

Offline interview -> maybe 1-2 online interview if necessary

Harrison Yeong

Headhunter | Recruiter

Verified

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317 phỏng vấn

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