IT Support Engineer
Microsoft Problem Solving Organization Communications
Mức lương
Khu vực
Tổng quan về công việc và trách nhiệm
* IT Support - Provide daily comprehensive technical support services to local office and remote branch offices - Quickly isolate and trouble-shoot any network, system and application problems - Provide incident and after-action reports and analysis - Occasionally involve the IT service delivery to external clients * Network & System Management - Monitoring of existing network, PABX and servers, and provide performance and availability report and suggestion - Assistance on IT infrastructure /network/server project - Assist to admin data center servers with the guide from IT supervisor - Anti-virus system management and security-related alerts screening * Asset Management - Install new PCs, printer, telephone, and other IT equipment - Distribute IT equipment, and in charge of local office IT inventory maintenance -IT related procurement * Knowledge and Standards - Follow up established procedure on finishing documentation/recording work - Maintain IT documents and service guides, Contribute current technical information and best practices to the DSA Reference Library - Support business processes, systems, and users by applying knowledge of information technology - Organize and utilize all support resources provided including emails, documentation, contact lists, etc. * Security & Compliance - Supervise data management to ensure adherence to security standards and compliance with local regulations. - Provide training for employees on security and compliance protocols to enhance their awareness and understanding of security measures. * Other tasks - Provide basic computer training to staff - Assist users with backup procedures periodically in accordance with user backup policy - Accomplish any other tasks as assigned by the superior
Kỹ năng và kinh nghiệm tối thiểu
* Skills - Solid experience and knowledge of Microsoft Office applications - Well-knowledge and practice of Windows server and AD. Experience of Linux will be a plus. - Experience of remote IT support and be familiar with remote support tool like TeamViewer or other similar tool - Good knowledge of network such as especially TCP/IP protocol, WIFI configuration - Experience of MS Office365 including but not limited to Exchange Online, Teams, SharePoint Online…etc. - Excellent verbal and written communication skills, can use English as working language - Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario - The selected candidate must be good team player with self-motivation and have the ability to work independently with minimal direction - Understand the local IT compliance requirements and data security laws and regulations in Vietnam. * Education - Degree or Diploma in IT or related discipline
Tại sao ứng viên nên làm ở đây
- Benefits will be shared in details for successful candidates
Ưu tiên có kỹ năng và kinh nghiệm
- MCP/MCSA and CCNA certification will be a plus - Experience of MS Azure will be a plus - At least 2 years' working experience on IT support, working in multi-national company will be a plus
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