Senior Salesforce Administrator
Administration Salesforce.com
Mức lương
Khu vực
Phúc lợi
Work-from-home policy
Salary review
Travel/company trips
Performance bonus
Free lunch and Snacks
Extra health insurance
13th month salary
Full social insurance
Tổng quan về công việc và trách nhiệm
Maintain and administer Salesforce instance, including user access to data, security settings, and application configuration Administer users’ permissions on objects, fields, and reports. Troubleshoot any technical difficulties and resolve any issues. Manage the installation and maintenance of applications within Salesforce. Create customizations for use with Salesforce. Monitor system performance and identify issues. Provide support to users who need help using the platform respond promptly to requests for assistance and offer advice where appropriate. Contribute to document Salesforce platform (user guides, specifications, …). Work on Configuration / Customization per requirement CRM Administration with multiple factors/stakeholder Knowledge of the Agile methodology (Scrum) Experience and/or certifications on Salesforce.com: Certified Administrator or others. Propose solution per requirement Experience in multiple Products of Salesforce.com Has the ability to maintain the CRM, issue, and fix, support end users, and implement new features and data migration.
Kỹ năng và kinh nghiệm tối thiểu
Bachelor’s degree in computer science, information technology, engineering, or related field. Salesforce Certified Administrator. Knowledgeable with 3+ years of relevant work experience in Salesforce platform administration 5 years of experience with Salesforce Service Cloud (mandatory) and Salesforce Experience Cloud (advantaged) 3 years of experience with Salesforce Flow and other OOTB features Has the ability to work with end-users from non-tech departments like Sales, Service, Marketing Experience with technical and business documentation Strong analytical skills to investigate and correctly identify the root cause Good time management skills, able to identify and prioritize urgent/ critical requests Strong communication and presentation skills Demonstrates professionalism and confidence: dynamic thinker, proactive, can-do attitude, problem solver, and result-oriented. Have a customer-oriented mindset. Have experience working with end-users and stakeholders from multiple departments: Sales, Service, Marketing, Customer Service, Professional Service Have experience working with colleagues in European countries. Proficiency in English is required. Eagerness to learn, develop, and get involved in various tasks.
Tại sao ứng viên nên làm ở đây
Professional European-based company Attractive salary Performance bonus of up to 4 months’ salary Opportunities for travel to Europe Hybrid home/office working model Flexible working time Structured training & development roadmap Good work-life balance Premium healthcare insurance Loyalty programs Well-being activities Annual company trips and team-building events
Ưu tiên có kỹ năng và kinh nghiệm
ITIL certification. Experienced in Data Studio / Tableau/ CRM Analytics Knowing French/German/ Spanish is a strong plus.
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