Client Business Associate Manager

Communications Planning

Mức lương

Thương lượng

Khu vực

Tổng quan về công việc và trách nhiệm

1. Manage Quarterly Business Reviews (QBR) between Clients & ZPV departments: - Organize meetings (time, venue & agenda), prepare business review & analysis (including graph, chart & market insights) & summarize presentation from all departments - Facilitate QBR discussion, clarify issues, record action points in Meeting Minute and present the slides (if required) - Communicate Meeting Minute to all stakeholders & monitor to ensure action point completion 2. Business Issues resolution within timeline - Capture business issues in Client Request Log (which elevated outside of QBR) & monitor the progress until completion - Initiate & drive changes in our process to avoid errors again happening - Evaluate Client satisfaction rating & lead relevant departments to implement improvement plan 3. Key Contact Point & Process Clarification - Develop & maintain quarterly Key Contact list of ZPV departments & Client’s - Develop, update key S&OPs & align the process between ZPV & Client 4. Actively coordinate with Business Development to help new Client on-board & organize their Orientation with all ZPV departments

Kỹ năng và kinh nghiệm tối thiểu

- University graduate with strong English proficiency in speaking, writing, and listening - 3–5 years of working experience in project management, strategic business planning, marketing analysis, and leading cross-functional projects - Able to plan customer visits, understand products, manage territories and accounts, sell effectively, and coach others - Demonstrates strategic thinking, ability to manage complexity, lead change, and empower teams - Strong communication and presentation skills in English - Proficient in Microsoft PowerPoint and advanced Excel - Skilled in business analysis, including interpreting graphs, charts, market share, and trends - Capable of working under high pressure - Comfortable working with senior executives such as CEO and CFO

Tại sao ứng viên nên làm ở đây

- We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. - We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. - As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. - Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. - Our Total Rewards program is designed to support your overall well-being in every aspect.

Ưu tiên có kỹ năng và kinh nghiệm

- Preferably experienced in customer service and operations, with good understanding of logistics, operations, and finance processes - Experience in pharmaceutical or distribution industries is a plus