Ops Key Account Management
Closed
Location
Job Overview And Responsibility
- Act as main contact point between managed sellers and other departments for all operational inquiries - Manage and resolve operational questions & issues faced by sellers on a day-to-day basis. - Analyze, monitor, and report seller’s performance using operational metrics. - Proactively flag out non-performing sellers and put up an improvement plan for them. - Visit sellers in their offices/warehouses to understand their process flow - Build strong relationships with sellers to gain in-depth understanding of seller’s insights. - Perform other duties as assigned by the line manager.
Required Skills and Experience
- Maximum one year of experience is required. - Good communication, negotiation, and problem-solving skills - Possess a customer-oriented mindset - Able to work under pressure with fast paced environments
Why Candidate should apply this position
- Benefits will be shared in details for successful candidates - Prioritize candidates who can onboard as soon as possible
Preferred skills and experiences
- Preferred background in business administration/ supply chains/ key account management - Have knowledge/ experience in e-commerce industry is a plus. - Good at data analysis skills and Microsoft Excel is a big plus
