Senior SalesForce Administrator
ClosedEnginering Salesforce App Development
Location
Benefits
Work-from-home policy
Salary review
Travel/company trips
Performance bonus
Free lunch and Snacks
Extra health insurance
13th month salary
Full social insurance
Job Overview And Responsibility
SECUTIX is an industry-leading entertainment ticketing software. Our product is used by the largest sports clubs, live events, museums, and the greatest world sports tournaments. We are looking for a qualified Salesforce Developer to join our Customer Service team, whose mission is to contribute to maintaining and administering our Salesforce platform. Your responsibilities - Maintain and administer Salesforce instance, including user access to data, security settings, and application configuration. - Administer users’ permissions on objects, fields, and reports. - Troubleshoot any technical difficulties and resolve any issues. - Manage the installation and maintenance of applications within Salesforce. - Create customizations for use with Salesforce. - Monitor system performance and identify issues. - Provide support to users who need help using the platform, respond promptly to requests for assistance, and offer advice where appropriate. - Contribute to document Salesforce platform (user guides, specifications, etc.). - Proven experience: Force.com Platform, PAAS, SAAS.
Required Skills and Experience
- Bachelor’s degree in computer science, information technology, engineering, or related field. - Salesforce Certified Administrator. - Experience working with colleagues in European countries - Knowledgeable with 3+ years of relevant work experience in Salesforce platform administration. - 5 to 8 years of experience with Salesforce Service Cloud (mandatory) and Salesforce Experience Cloud (advantageous). - 1 to 3 years of experience with Salesforce Flow and other OOTB features. - Ability to work with end-users from non-tech departments like Sales, Service, Marketing. - Experience with technical and business documentation. - Strong analytical skills to investigate and correctly identify the root cause. - Good time management skills, able to identify and prioritize urgent/critical requests. - Strong communication and presentation skills. - Demonstrates professionalism and confidence: dynamic thinker, proactive, can-do attitude, problem solver, and result-oriented. - Customer-oriented mindset. - Proficient in English is required. - Eagerness to learn, develop, and get involved in a wide range of tasks.
Why Candidate should apply this position
- Professional European-based company. - Attractive salary. - Performance bonus of up to 4 months’ salary. - Opportunities for travel to Europe. - Hybrid home/office working model. - Flexible working time. - Structured training & development roadmap. - Good work-life balance. - Premium healthcare insurance. - Loyalty programs. - Well-being activities. - Annual company trips and team-building events.
Preferred skills and experiences
- ITIL certification. - Experienced in Data Studio / Tableau / CRM Analytics. - Knowing French, German, or Spanish is a strong plus.
Report to
Tech Manager
Interview process
1 round Offline interview with HR + Technical Manager (no test). May have 1 interview with HQ in Switzerland
