Technical Support Specialist (Azure Project)
English Technical Support Customer Service
年収
Location
Benefits
Extra health insurance
Free lunch and Snacks
Laptop/desktop for works
Job Overview And Responsibility
Microsoft Azure is a leading cloud computing platform offering a wide range of services, including virtual machines, databases, and AI tools. It enables businesses to build, deploy, and manage applications efficiently across a global network of data centers. Azure supports various programming languages and platforms, providing scalability, security, and integration with other Microsoft products, making it a versatile choice for enterprises seeking cloud solutions. • Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. • Resolves or escalates multiple and varied customer issues. Documents technical work and research. • Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools. • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. • Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement • Provides feedback to improve products to more senior engineers or technical advisors. • Identifies potential defects and escalates to more senior engineers to resolve. • Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools. • Follows processes provided by the business. • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Required Skills and Experience
• Open to freshers or students who have completed their coursework and are about to graduate. • Fluent English communication skills are required. • Experience in Technical or IT fields is required. • Relevant degree or field of study in Technical/IT is preferred. • Open to candidates with backgrounds in Science, Engineering, or Automation.
Why Candidate should apply this position
• Salary at 100% during the probationary period • Training will be offered • Full working equipment will be provided • 90% contribution of the gross salary to social insurance • 12 days of annual leave, 8 days of sick leave • 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift • Annual Health Checkup
Preferred skills and experiences
• Relevant degree or field of study in Technical/IT is preferred. • Open to candidates with backgrounds in Science, Engineering, or Automation.
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