Customer Service Specialist - Windows Product

English Customer Service Technical Support

Icon salary 年収
交渉可能
Icon Location Location
Ho Chi Minh

Benefits

Extra health insurance Extra health insurance
Free lunch and Snacks Free lunch and Snacks
Laptop/desktop for works Laptop/desktop for works

Job Overview And Responsibility

Microsoft Windows is a widely-used operating system that powers personal computers, tablets, and other devices. Known for its user-friendly interface and extensive software compatibility, Windows supports a broad range of applications, from productivity tools to entertainment. It offers built-in security features, such as Windows Defender, and integrates seamlessly with cloud services like Microsoft 365. The latest version, Windows 11, brings a refreshed design, improved performance, and advanced features, making it a versatile choice for modern computing needs. • Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email. • Produce high-quality documentation and distribute it to the appropriate team members and technical lead. • Sticks to service responsibilities to reach high performance standards. • Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

Required Skills and Experience

• Have at least 1 year’s working experience in Global customer-facing roles. • Excellent spoken English is a must. • Excellent customer service skills • Passion and desire to develop in the IT industry

Why Candidate should apply this position

• Salary at 100% during the probationary period • Training will be offered • Full working equipment will be provided • 90% contribution of the gross salary to social insurance • 12 days of annual leave, 8 days of sick leave • 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift • Annual Health Checkup

Preferred skills and experiences

• Excellent customer service skills • Passion and desire to develop in the IT industry

Joseph T

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Joseph T

Headhunter | Recruiter
Verified
Icon employee 201 件の履歴書
Icon cup 42 件の面接
Icon health 13 件のオファー

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