Customer Service Specialist - Windows Product
English Customer Service Technical Support
年収
Location
Benefits
Extra health insurance
Free lunch and Snacks
Laptop/desktop for works
Job Overview And Responsibility
Microsoft Windows is a widely-used operating system that powers personal computers, tablets, and other devices. Known for its user-friendly interface and extensive software compatibility, Windows supports a broad range of applications, from productivity tools to entertainment. It offers built-in security features, such as Windows Defender, and integrates seamlessly with cloud services like Microsoft 365. The latest version, Windows 11, brings a refreshed design, improved performance, and advanced features, making it a versatile choice for modern computing needs. • Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email. • Produce high-quality documentation and distribute it to the appropriate team members and technical lead. • Sticks to service responsibilities to reach high performance standards. • Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.
Required Skills and Experience
• Have at least 1 year’s working experience in Global customer-facing roles. • Excellent spoken English is a must. • Excellent customer service skills • Passion and desire to develop in the IT industry
Why Candidate should apply this position
• Salary at 100% during the probationary period • Training will be offered • Full working equipment will be provided • 90% contribution of the gross salary to social insurance • 12 days of annual leave, 8 days of sick leave • 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift • Annual Health Checkup
Preferred skills and experiences
• Excellent customer service skills • Passion and desire to develop in the IT industry
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