Cloud Security Service Engineer
年収
Location
Benefits
Extra health insurance
Free lunch and Snacks
Laptop/desktop for works
Job Overview And Responsibility
Responsibilities: - **Customer Issue Resolution & Responsiveness** - Communicate with customers to build confidence in problem resolution. - Define and create reproduction scenarios for customer issues. - Research, troubleshoot, and implement workarounds as needed; gain customer agreement on resolutions. - **Effective Communication & Collaboration** - Identify resources for collaboration on complex problems. - Collaborate proactively and reactively with cross-group peers. - Produce and share quality documentation with team members and tech leads. - **Training & Readiness** - Identify current and future training needs. - Act as a subject matter expert (SME) to develop training content. - Make effective internal and external technical presentations. - Provide documentation and mentoring to peers. - Work with manager to assess and adjust personal development plans. - Implement development plans and seek training opportunities. - Meet with manager to align plans with career goals. - **Operation Precision** - Adhere to schedules and be available for on-call duties. - Use documentation and tracking methods for time management. - Manage and prioritize workload, keeping team informed. - Participate in ad-hoc projects as requested.
Required Skills and Experience
- TECHNICAL SKILLS: Past experience of support professional in IT field or IT technical consultant will is preferable - Leadership: Manages team’s daily operational excellence and handles technically challenging and politically sensitive customer situations. - Strong communication skills: Excellent spoken and written English communication abilities. - Customer interaction: Effectively and polishedly gathers information from customers. - Troubleshooting skills: Demonstrates strong troubleshooting capabilities. - Cross-team collaboration: Engages effectively with other teams. - Logical and critical thinking: Applies logical reasoning and critical analysis skills. - Technical expertise: Previous experience as a support professional in the IT field or as an IT technical consultant is preferable.
Why Candidate should apply this position
- Improve problem analysis and solving skills: - Be a generalist in cross-technology fields of Windows. - Collaborate with product groups as an industry elite. - Enhance language and communication skills: - Work in an English-speaking environment with global customers and colleagues. - Engage in daily communication practice. - Provide customized training for effective cross-cultural communication: - Tailor training to accommodate diverse backgrounds. - Practice communication skills in daily work. - Develop teamwork skills: - Collaborate with various teams daily. - Emphasize teamwork, helping others, and building influence for success. - Enhance project management abilities: - Collaborate with global teams on relevant projects. - Support training initiatives, improve efficiency, identify customer concerns, and assist product optimization. - Foster hybrid cloud architecture skills: - Gain familiarity with On-Prem products and Cloud Architecture. - Transition into hybrid architects. - Explore project development prospects: - Windows project has expanded since 2016. - Current team size exceeds 160 across forum, professional, and enterprise levels. - Rapid growth in top Premier business, expanding from Chinese mainland to Asia Pacific and North America. - Potential for global 24/7 business coverage in the future.
Preferred skills and experiences
- TECHNICAL SKILLS: Past experience of support professional in IT field or IT technical consultant will is preferable
Apply for this job
ご成約済みの案件 (38)
-
23/12/2024 07:39 午前
![Check]()
Senior DevOps Engineer への配置
-
14/10/2024 09:12 午前
![Check]()
[SLK] Country Manager への配置
-
01/10/2024 08:54 午前
![Check]()
Business Development Executive への配置
-
09/09/2024 06:47 午前
![Check]()
AP Invoice Processing への配置
-
05/08/2024 03:54 午前
![Check]()
Account Manager (Part-time) への配置
-
10/06/2024 04:40 午前
![Check]()
[HCM] Business Development Manager への配置
-
10/06/2024 03:35 午前
![Check]()
Chief Financial Officer (CFO) への配置
-
06/06/2024 07:35 午前
![Check]()
[HCM] Business Development Manager への配置
-
20/05/2024 08:38 午前
![Check]()
[SLK] Business Development Manager への配置
-
20/05/2024 07:33 午前
![Check]()
[HN] Business Development Manager への配置
-
24/04/2024 08:48 午前
![Check]()
Global Business Development Manager (APAC & US Market) への配置
-
22/04/2024 08:26 午前
![Check]()
[SLK] Country Manager への配置
-
04/03/2024 08:52 午前
![Check]()
Finance Executive (Financial Reporting) role 6 への配置
-
01/11/2023 09:07 午前
![Check]()
Admission Counselor への配置
-
18/10/2023 05:05 午前
![Check]()
Senior SEO Executive への配置
-
19/09/2023 11:07 午前
![Check]()
Admission Counselor への配置
-
04/09/2023 02:02 午後
![Check]()
[SLK] Consultant – Operations Manager への配置
-
01/08/2023 08:14 午前
![Check]()
Business Development Lead (Healthcare Industry) への配置
-
31/07/2023 05:13 午後
![Check]()
Admission Counselor への配置
-
03/07/2023 11:20 午前
![Check]()
[BR] Country Manager への配置
-
12/06/2023 09:16 午前
![Check]()
Finance Executive (Systems and Analytics) - role 3 への配置
-
24/05/2023 10:57 午前
![Check]()
Recruitment Delivery intern への配置
-
15/05/2023 08:48 午前
![Check]()
OutSystems Developer への配置
-
07/04/2023 04:41 午前
![Check]()
Service Admin への配置
-
01/04/2023 09:09 午前
![Check]()
[PHL] Student Recruitment Manager への配置
-
27/03/2023 09:55 午前
![Check]()
Senior Software Engineering への配置
-
01/03/2023 08:07 午前
![Check]()
Head of Sales への配置
-
20/02/2023 09:41 午前
![Check]()
Student Recruitment Manager への配置
-
13/02/2023 09:00 午前
![Check]()
Head of Growth への配置
-
01/02/2023 04:41 午前
![Check]()
[HN] Sales Manager への配置
-
15/11/2022 11:48 午前
![Check]()
#QA Engineer への配置
-
15/11/2022 11:48 午前
![Check]()
Senior Android Developer (Kotlin/Java) への配置
-
18/10/2022 09:13 午前
![Check]()
#Senior Mobile Developer への配置
-
17/10/2022 01:36 午前
![Check]()
Customer Service Team Leader への配置
-
26/09/2022 07:54 午前
![Check]()
Operations Admin への配置
-
12/09/2022 06:57 午前
![Check]()
#Senior Front-end Developer への配置
