• Kelvin Le
  • Technical Support Engineer (Microsoft Windows)

Technical Support Engineer (Microsoft Windows)

Technical Support Technical Support

Icon salary Gaji
$800 - 1.200
Icon Location Lokasi
Ho Chi Minh

Keuntungan

Extra health insurance Extra health insurance
Free lunch and Snacks Free lunch and Snacks
Laptop/desktop for works Laptop/desktop for works

Gambaran besar dan Tanggung jawab pekerjaan

1. Customer Issue Resolution & Responsiveness a. Drive the communication with the customer to ensure the customer has confidence on problem resolution. b. Define and understand the customer issue by creating the adequate reproduction scenarios. c. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving. 2. Effective Communication & Collaboration a. Identify the right resource to collaborate with for tough & political hot problem. b. Collaborate with cross-group peers both proactively and reactively. c. Produce quality documentation and share with the appropriate team members and tech lead as appropriate. 3. Training & Readiness a. Identify current knowledge deficiencies/training needs, as well as potential future needs. b. Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions). c. Make effective technical presentations, both internal and external. d. Provide documentation and mentoring to others within your technical specialty. e. Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs. f. Implement your development plan, actively seek development opportunities, and complete all scheduled training. g. Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans. 4. Operation Precision a. Adhere to published queue or call back schedule and be available for on-call duty, as necessary. b. Use appropriate documentation and utilization and / or labor tracking methods to account for time. c. Manage and prioritize your workload while keeping team members and management appropriately informed. d. Participate in ad-hoc projects per management request or business need.

Keahlian dan pengalaman yang dibutuhkan

• At least 1 year of experience in Technical Support role or similar role • Leadership - Manages team’s daily operational excellence and handle technically challenging and politically hot customer situations. • Strong communications skills - Excellent spoken and written English communication skills. • Effective, polished interaction with customer to gather information. • Demonstrable troubleshooting skills • Cross-team collaboration • Logical and Critical thinking

Mengapa kandidat disarakan untuk posisi ini

- Competitive salary depending on experience - Social and Health insurance follow Vietnamese Law - Young & Dynamic Working Environment - International Culture - 100% on-site - Opportunities for professional growth

Keahlian dan pengalaman yang disarakan

- Highly prefer candidates with IT background

Melapor kepada

Team Lead

Proses Wawancara

Round 1: Online English Speaking and Technical Test (A document will be provided 2-3 days in advance to study) -> Round 2: Interview with Manager (Cultural)

Kelvin Le

Headhunter | Recruiter
Verified
employee 865 candidates
cup 131 interviews
health 18 offers

Terapkan untuk pekerjaan ini

Successfully!

Thank you, you have sent the information successfully.

← Lihat pekerjaan Kelvin Le lainnya
upload Click or drag file to this area to upload PDF only (3MB), You can update only 1 CV

Kelvin Le

Headhunter | Recruiter
Verified
Icon employee 865 candidates
Icon cup 131 interviews
Icon health 18 offers
Chat
Pekerjaan selesai (18)
  • Check Placement for Finance Executive (Financial Reporting)
  • Check Placement for Marketing Manager
  • Check Placement for Finance Executive (Financial Reporting)
  • Check Placement for Category Lead
  • Check Placement for Sales Executive [HCM]
  • Check Placement for Strategic Marketing Expansion Manager
  • Check Placement for IT Service Desk
  • Check Placement for AP Payments and vendor reconciliation
  • Check Placement for IT Service Desk
  • Check Placement for Technical Support Engineer (Microsoft Azure - Security Team)
  • Check Placement for CEO’s Assistant
  • Check Placement for Finance Executive (Consolidation) - role 2
  • Check Placement for IT Service Desk
  • Check Placement for Ideas Research
  • Check Placement for Sales Supervisor
  • Check Placement for Sales Admin
  • Check Placement for Middle UI/UX Designer
  • Check Placement for Telesales (tài chính)
View More
View Less