QA Telesales (Nutrition)

Telesale QA Call Center

Salary

Negotiable

Location

Ho Chi Minh

Benefits

Salary review

Full social insurance

Job Overview And Responsibility

➢ Listen call recording/ real time agent consult to consumer. ➢ Quality scoring agent calls. ➢ Detect and record non-compliance found. ➢ Proposed report and training plan for agents. ➢ Coordinate with Trainer and Teamlead to coach and train agents. ➢ Propose solution to improve call quality and sales efficiency. ➢ Other tasks assigned by OM.

Required Skills and Experience

➢ At least 6 months experience in QA/QC position. ➢ Knowledge and experience in telesales. ➢ Have sense to detect and recognize non-compliance behavior.

Why Candidate should apply this position

➢ Competitive income according to ability 13th month salary; Quarterly and annual KPI rewards ➢ The company has foreign investment capital. ➢ Not a family company. ➢ Professional, dynamic working environment, free parking ➢ Consider salary increase in June every year Pay social insurance, health insurance and enjoy full benefits according to labor law Participate in annual team building and Year End Party. ➢ Participate in internal activities: Monthly birthday party, Christmas party. Birthday and holiday gifts for Employees and Families (March 8, June 1, October 20, Mid-Autumn Festival, etc.,,,)

Preferred skills and experiences

➢ Experienced in training and coaching is a plus. ➢ Skilled in analyzing records to provide problems and solutions. ➢ Ability to communicate and inspire employees.