Head of Operations

Operation Management Operations Communications Collaborating Leadership

Icon salary Salary
Up to $2,300
Icon Location Location
Vietnam

Job Overview And Responsibility

- Design and implement core operational processes to ensure the company scales smoothly. - Build and run customer support operations, including documentation, workflows, and service standards. - Write and maintain clear internal and external communication (process docs, FAQs, policies, guidelines). - Collaborate with product, engineering, and leadership teams to ensure smooth coordination across functions. - Monitor business metrics and ensure compliance with internal policies and external regulations. - Recruit, train, and lead the Customer Support team as the company grows. - Proactively identify operational bottlenecks and design scalable solutions.

Required Skills and Experience

- 4–5 years of experience in operations, business operations, or customer support (crypto/fintech preferred). - Bachelor's/Master's Degree - Experience setting up processes and scaling teams from the ground up. - Strong writing and documentation skills. - Proficiency in office/productivity tools (Google Workspace, Notion, etc.). - Comfortable working in a startup environment with ambiguity and rapid change. - Reading and working proficiency in English (fluent speaking not required).

Why Candidate should apply this position

Salary range: Up to 60 million VND/month 1. We value ambition, work ethic, and m (slope) over prestige, accomplishments, and y-intercept. 2. We value thoughtful and contentious dialogue over siloed and unilateral decision-making. 3. We value acknowledging uncertainty/weakness and seeking support over unabated confidence and solo performances. 4. We’re obsessive about documenting everything, learning, and shipping as fast as possible. 5. We empower our people to own the vision and make it 10x bigger. We want boldness, big dreams, risk-taking, and learning through trying (and failing).

Preferred skills and experiences

- Prior experience in the crypto/blockchain industry. - Track record of building and managing customer-facing teams. - Experience with compliance or regulatory processes in finance/crypto.

Report to

Co-founder

Interview process

1 round with Co-founder (1-2 hour) -> Take home assignment.

Lynn Mary

Headhunter | Recruiter
Verified
employee 542 candidates
cup 130 interviews
health 22 offers

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Lynn Mary

Headhunter | Recruiter
Verified
Icon employee 542 candidates
Icon cup 130 interviews
Icon health 22 offers
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