Customer Success
Customer Service HR Technical Support Documentation Microsoft Office Account Management Problem Solving Customer Service Communications
Salary
Location
Benefits
Flexible working time
Others
Salary review
Travel/company trips
Laptop/desktop for works
Free lunch and Snacks
13th month salary
Full social insurance
Job Overview And Responsibility
Aniday (formerly Recruitery) is Vietnam’s leading talent referral-based platform for employers that are proactive about approaching the best talent through referrals. Aniday allows companies to unleash the power of networks through one single platform. Over 1000 companies use Aniday to assist their talent acquisition efforts. Over 30,000 headhunters have registered on the platform. In order for us to continue providing the best experience for our ever-growing user and customer base, we are looking for a Customer Success who helps us take good care of companies and recruiters/headhunters. - Keep employers informed at all times and provide answers to any questions regarding Aniday. Helping collaboration between employers and recruiters/headhunters to achieve placements. - Work with employers to understand their recruiting demand. - Responsible for customer satisfaction - Build sustainable relationships of trust with employers and recruiters/headhunters through open and interactive communication. - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - Keep records of customer interactions, process customer accounts, and file legal documents - Go the extra mile to engage customers during the use of Aniday platform - Remind employers of updating interview results and consult them to help attract more referrals - Receive and resolve inquiries from recruiters/headhunters - Support candidates referred from Aniday during the interview process until the end of their probation - Support in screening and assessing candidates’ capacity (especially for IT candidates)
Required Skills and Experience
- Age: From 1999 or younger - Bachelor in Humane Resources, Business Administration, … or related fields - At least 1 year of related working experience, with experience in technology startups - Proficient with Microsoft Office Suite and G-Suite - Able to communicate with clients in English (speaking & writing) - Able to keep track of the Customer Service requests. - Great communication and documentation skills required - Have laptop for working. PERSONAL QUALITIES: - Teamwork eagerness. - Good communication both inside and outside the team. - Responsibility, self-motivation, independence. - Ability to meet goals on time with less supervision - Ability to work under pressure - Be comfortable wearing many hats as we adapt to meet our audience’s needs - Startup mentality: self-starter, proactive, flexible. - Customer-centric mindset and lean approach will be highly valuable.
Why Candidate should apply this position
We are the leading and largest talent referral platform in Vietnam. Over hundreds of companies have been using Aniday to assist their talent acquisition efforts such as SEA Group, Lazada, PwC, KMS,... - Excellent and competitive salary package with a performance bonus - Opportunities to improve English skills through our international working environment - Opportunities to gain hands-on experience in dealing with and negotiating with big clients - Mid-year performance review - Unlimited potential for career growth because we are small and fast-growing - Parking allowance, free lunch - Team building, happy hours,... - Professional, dynamic and open working environment.
Preferred skills and experiences
- Used to work for tech startups
Report to
Team Lead
Interview process
1-2 rounds (Online or Offline)
Apply for this job
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